Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!

Filter By:

13
November
2023

Transparent BPO Appoints Mo Kazi As Belize Site Director

30+ Year BPO Veteran Known for Producing Dynamic, Exceptional Performance Rockville, MD – Transparent BPO would like to announce the appointment of Mohammad “Mo” Kazi, as Site Director for our Belize operations, as our future-ready expansion continues. Mo brings an impeccable track record of over 20 years of call/contact center…

27
October
2023

Transparent BPO Named “Best Outsourcing Provider” for Second Time at 2023 ICMI’s Global Contact Center Awards

The awards honor and recognize the companies, contact centers, and individuals who provide a platform for leadership, vision, innovation, and strategic accomplishments in the profession and their industries. Rockville, MD, October 27, 2023 – Last week at ICMI’s Contact Center Expo, which brings contact center industry…

23
October
2023

Transparent BPO Appoints Eric Petty as Chief Operating Officer

Veteran leader with over 30 years of experience driving operational efficiencies for global Contact Centers, BPO and Business Process Improvement companies joins company for continued growth, innovation and operational excellence. Rockville, MD, October 20, 2023 – Transparent BPO would like to welcome Eric Petty to the Transparent BPO Executive Team…

Eric Petty, COO

23
August
2023

Transparent BPO Awarded Bronze in Brandon Hall Group’s 31st Annual HCM Excellence Awards

Transparent BPO Wins Bronze Under Learning and Development Awards. The 2023 Brandon Hall Group HCM Excellence Awards™ recognizes best practices for initiatives in Learning and Development, Talent Management, Leadership Development, Talent Acquisition, Human Resources, Sales Performance, Diversity, Equity & Inclusion, and the Future of Work. Transparent BPO, a…

15
August
2023

Transparent BPO’s Ninth Inclusion on Annual List of America’s Fastest-Growing Private Companies and Eighth Consecutive Year

Transparent BPO Recognized on 2023 Inc. 5000 List of America’s Fastest-Growing Private Companies Rockville, MD, August 15, 2023 – Today, Inc. revealed that Transparent BPO is #3127 on its annual Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in America. The list…

18
July
2023

Transparent BPO Named Finalist in Two ICMI Contact Center Award Categories

FOR IMMEDIATE RELEASE Global contact center consulting organization puts Transparent on shortlist of finalists for Best Outsourcing Provider and Best Contact Center Culture Rockville, MD (July 18, 2023) — Transparent BPO announced today that it is a finalist in the 2023 International Customer Management Institute (ICMI) Global Contact Center Awards in two…

13
July
2023

Transparent BPO Appoints Jon Williams As VP of Jamaica Operations

BPO industry veteran will be in charge of Jamaican operations and will oversee the finalization of the facility expansion. Rockville, MD, July 13, 2023 – Jonathan Williams is transitioning roles inside Transparent BPO, a global contact center and business process outsourcer, as Vice President of Operations of our Jamaica geo.

06
March
2023

IAOP Names Transparent BPO a Top 100 Global Outsourcing Leader

Award designates Transparent BPO as one of the world’s best outsourcing services providers ROCKVILLE, MD, March 6, 2023 — Transparent BPO, a leading nearshore and offshore contact center solutions provider, is pleased to announce the company’s selection for The 2023 Global Outsourcing 100® by the International Association of Outsourcing Professionals® (IAOP®). This…

16
August
2022

Transparent BPO Listed on Inc. 5000 For the Seventh Consecutive Year

Inclusion on Annual List of America’s Fastest-Growing Private Companies for Eighth Time. Rockville, MD, August 16, 2022 –  Today, Inc. revealed that Transparent BPO is #3192 on its annual Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in America. The list represents…

08
August
2022

Transparent BPO Appoints Heather Sandusky As Vice President of Training

Deep Industry Background Delivers BPO-Specific Expertise Rockville, MD, August. 8, 2022 – Heather Sandusky is joining Transparent BPO, a global contact center and business process outsourcer, as vice president of training. Sandusky will be responsible for the company’s education and skills development ensuring that all new employees have a…