Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!

Filter By:

17
March
2020

Transparent BPO Finalist in 2 ICMI Contact Center Award Categories

FOR IMMEDIATE RELEASE Global contact center consulting organization puts Transparent on shortlist of finalists for Best Outsourcing Provider and Best Contact Center Manager Rockville, MD (March 17, 2020) — Transparent BPO announced today that it is a finalist in the 2020 International Customer Management Institute (ICMI) Global Contact Center Awards…

12
December
2019

Transparent BPO Executive Chosen as 2020 ICMI Featured Contributor

FOR IMMEDIATE RELEASE Jason Sterns, Vice President of Business Development, joins select group of contact center industry professionals to contribute content to ICMI audience LAYTONSVILLE, MD (December 12, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer, today announced that Jason Sterns, Vice President of Business Development, has…

12
September
2019

Transparent to Open Contact Center in Belmopan, Belize

FOR IMMEDIATE RELEASE Belmopan expansion will provide hundreds of employment opportunities for Cayo district residents LAYTONSVILLE, MD (September 12, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer, today announced plans to open a contact center, it’s fourth, in Belmopan, Belize in 2020. The expansion marks the first…

Belmopan contact center building

03
July
2019

Transparent BPO Announces Key Employee Promotions

For Immediate Release LAYTONSVILLE, MD (July 3, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer, is pleased to announce the promotion of four of its staff to senior positions within the company. Rob Johnson, with more than 25 years of business management experience, 19 in the…