Our Locations

Seaside

Mile 3.5 Philip Goldson Hwy, Belize City, Belize
Our latest call center in Belize City opened in 2019

• 475 Seats
• 3 Training Facilities
• Snack Shop On-Site
• Covered Pavilion with 2 Restaurants
• 3 APC UPS Systems
• 375 kVA Generator
• Access Control

Coney

259 Coney Drive, Belize City, Belize
Our first large-scale call center in Belize City opened in 2012, renovated in 2019

• 230 seats
• Multiple training facilities
• Recruiting offices for Belize city operations
• Restaurant & snack shop on-site
• Diesel fuel generators that can supply seven days of uninterrupted power
• UPC battery backup on every floor
• Access control for all employees for additional security

Belmopan

3025 Hummingbird Highway, Belmopan, Belize
Our newest facility opened in October 2020

• 700 seat capacity
• Belize capital city
• University of Belize
• Expanded Spanish bilingual capabilities
• Similar untapped employee market as Belize City
• Reduced transportation needs for current employees living in Belmopan

The sun never sets on Transparent BPO’s global capabilities.

Our Philippine operation provides around-the-clock support for your customers. Our Philippine agents’ deep and diverse experience gives them the ability to go off-script to help English–speaking customers while staying on your brand’s message. Almost 90% of our agents have more than three years of experience, including outbound sales experience. The Philippine market provides an educated pool of agents who have a legacy in providing quality contact center services.

Our Philippines’ work-at-home agents are spread throughout the country.

• 30% are in Metro Manila
• 65% are in the Luzon area
• 5% are in the Cebu City area

This diverse geographical coverage ensures business continuity in the face of outages due to natural disasters or other catastrophic events.

Located adjacent to GC Foster College – the top physical education and sports institution in the Caribbean – and close to a local technical high school and six secondary high schools, this facility has exclusive access to students and graduates of these facilities while offering career development and training through the Transparent BPO University.

At Transparent BPO in Jamaica, agents can work close to home. Angels, St. Catherine, and nearby communities are home to a deep pool of experienced contact center agents and supervisors. Strict hiring and training right practices lead to industry-low attrition rates with twice-annual employee engagement surveys consistently citing high job satisfaction among agents and supervisors. Our recruiting practices gauge candidate attitude, attributes and suitability for sales, customer care, and technical support. We train our agents through a consistent framework that onboards and develops high-quality performance and results geared to client specifications.

Jamaica is the largest English–speaking nation in the Caribbean and has a proven legacy as one of the most prominent contact center markets in the nearshore market. The country provides access to a deep pool of cost-effective, high–quality English–language agents who benefit from government support and various training programs. Residents of Jamaica also possess a strong cultural affinity with the United States and are familiar with the purchasing habits and preferences of Americans.