Both Transparent BPO locations are equipped with 24/7 security, access control, cameras, and best-in-class network infrastructure to ensure reliability and redundancy. All workstations have Dell PCs with Windows 7 or above with dual monitors for maximum effectiveness.
SOC 2
Transparent BPO was awarded an extremely favorable opinion on its compliance with the SOC 2 controls following a comprehensive analysis and audit by a certified CPA firm. Transparent BPO’s SOC 2 audit is renewed annually by undergoing independent third-party reviews to continually test the controls the organization has in place.
HIPAA
In the contact center space, we often deal with protected health information (PHI). To deploy best practices and education around safeguarding this information on behalf of our clients and their customers, Transparent BPO is a HIPAA Compliant contact center. All new hire employees receive HIPAA training and certification in their initial onboarding as well as an annual review and recertification.
PCI DSS
In 2017, Transparent BPO took the final steps to become independently certified as a PCI compliant organization. Payment Card Industry Data Security Standard (PCI-DSS), which focuses on building and maintaining a secure network to accept, store, process, and transmit card payments, is critical to any operation and its clients. With the PCI certification, you can rest assured that Transparent BPO has an extremely secure and stable network to safeguard your customers’ information.
TCPA
The Telephone Consumer Protection Act (TCPA) regulates telemarketing calls, auto-dialed calls, prerecorded calls, text messages, and unsolicited faxes. Contact centers must comply with the regulations before contacting consumers. To ensure we comply, Transparent BPO only uses dialer technology that has compliance rules built-in.
