Not everyone needs a live agent to answer their calls.
We provide a range of support services, including data entry, IVR, and quality assurance. Our commitment to processes delivers quality, accuracy, and efficiency.
Data entry/back-office processing
Data entry can be tedious, tiring, and time-consuming. Transparent BPO can enter your data into your database accurately and promptly. We also offer the option to host your data on our secure servers as well as a customer access portal so you can see it at any time. No project is too small or too big.
We have a robust IVR system that can be customized to your needs. The best part? Through your personal client login page, you can re-record your message at any time to make sure it is up to date. Don’t forget, you can prescreen the call before sending it to an agent. Here are just a few uses for IVR services:
3rd-party quality assurance
Quality monitoring is essential to identifying trends and catching errors before the costs or potential liability hits your organization. We have complete flexibility in our ability to listen to recorded calls and can work with your current scorecard or assist in building one to drive the results you require.
We encourage calibration sessions to ensure alignment with your requirements and desired results. With our customized reporting, we can deliver actionable data to drive the results your organization deserves. Don’t wait for problems to occur; be proactive.
Transparent isn’t just a word; it’s how we build relationships.
Discover what our open model, passionate culture, people over policy, and out-of-the-box approach can do for your business.