Complete this form to learn more about our WorkSecure Suite® and a member of our staff will get back to you within 24 hours.
Or Give Us a Call
Toll-free: 1-800-276-5140
Or Send Us an Email
sales@transparentbpo.com
Work-from-home is no longer a ‘nice to have’—it’s a contact center requirement. With our WorkSecure Suite® we can successfully deploy your agents to an industry-leading work-from-home model that includes secure monitoring and compliance-ensuring capabilities.
Transparent BPO’s technology infrastructure ensures quick and seamless deployment, giving us the ability to support an agent onsite one day and then from-home the very next—limiting the downtime you’d typically see in this quick-moving scenario. Employees can even BYOD (bring your own device) while we maintain 100% control over their computer for continual compliance.
Added Value of the WorkSecure Suite®:
Two-factor authentication isn’t secure enough in a work-from-home model. At Transparent BPO, we use three different factors for authentication that eliminates the need for cell phone tokens in the work area and ensures no other system can access your secure environment.
Added Value of the WorkSecure Suite®:
Background noise is one of the hardest obstacles to overcome in a work-from-home deployment. Using Transparent BPO’s artificial intelligence software, it recognizes and removes background noise in real-time with undetectable 15ms latency, leaving only a clean human voice. No more dogs barking. No air conditioners or fans. No doorbells.
Added Value of the WorkSecure Suite®:
Proprietary software developed exclusively by Transparent BPO allows random monitoring and scoring of agent’s physical home environment to ensure compliance. Our Quality Monitor Agents are continually reviewing the audits to ensure the physical environment is always meeting security requirements.
Added Value of the WorkSecure Suite®:
Home internet connections outside of a contact center’s physical environment can present stability issues, but not without a home internet monitoring solution. Transparent BPO provides continual monitoring from the agents’ desktops to our servers,. checking for latency, jitter, disruption of data, and voice connectivity to ensure a quality customer experience.
Added Value of the WorkSecure Suite®:
“I was impressed with Transparent BPO’s WorkSecure Suite® of work-from-home products, and the background noise eradicator SecureVoice, in particular, grabbed my attention,” said Stephen Loynd of TrendzOwl. “SecureVoice loads on any environment and is headset agnostic. The AI is low latency and filters out background noise, learning over time what kind of noises need to be silenced (not only on the agent side but on the customer side as well). Background noise can be among the most vexing issues for homeshored agents, but the company is currently using the solution not only in the home environment but at bricks and mortar centers too.”
Complete this form to learn more about our WorkSecure Suite® and a member of our staff will get back to you within 24 hours.
Or Give Us a Call
Toll-free: 1-800-276-5140
Or Send Us an Email
sales@transparentbpo.com