Transparent BPO Named Finalist in Two ICMI Contact Center Award Categories

18 July, 2023




Global contact center consulting organization puts Transparent on shortlist of finalists for Best Outsourcing Provider and Best Contact Center Culture

Rockville, MD (July 18, 2023) — Transparent BPO announced today that it is a finalist in the 2023 International Customer Management Institute (ICMI) Global Contact Center Awards in two categories: Best Outsourcing Provider and Best Contact Center Culture.

The ICMI Global Contact Center Awards Program is recognized as the most comprehensive awards program in the world dedicated to the customer service industry. It honors the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in the industry.

Candidates compete for awards from among 16 different categories. A judging panel consisting of industry thought leaders reviews and ranks each entry and according to pre-defined criteria, narrowing the field to a list of finalists. The panel then selects the winners based on the value of their contributions to the industry.

The “Best Outsourcing Provider” award goes to the outsourcing (BPO) partner that has most successfully leveraged their client relationships to improve the customer experience. The organization that takes home the trophy for “Best Contact Center Culture” will have demonstrated a commitment to fostering a creative and collaborative work environment that has positively impacted both the employee and customer experience. 

“The ICMI Global Contact Center Awards is one of the most highly-regarded recognition platforms for customer service centers of all sizes,” said Scott Newman, CEO, Transparent BPO. “We are honored to once again be included in the list of finalists that consist of some of the largest BPOs in the world. It is a testament to our people and the level of quality we provide our clients.”

The ICMI Global Contact Center Awards program offers a chance to come together to celebrate greatness in the contact center industry. The awards are there to recognize the frontline workers, managers, and teams who deliver an excellent customer experience and employee experience in a fast-paced and dynamic work environment. The winners will be crowned at the ICMI Contact Center Expo in Orlando, October 16 – 19, 2023.

Visit the ICMI website for more information about the awards program and to see a complete list of finalists.

About Transparent BPO:

Transparent BPO is a premier business process outsourcer (BPO), delivering contact center services, customer support, acquisition and retention, technical support, and data entry services for small, medium and Fortune 500 companies. Since opening its doors in 2009, Transparent BPO has been named as the ‘Best Outsourcing Provider’ at the 2020 ICMI Global Contact Center awards, named to the IAOP Top 100 Global Outsourcing of 2023, as well as being recognized as one of the Inc. 5000 “Fastest-Growing Private Companies in America” for eight years by pushing boundaries, ensuring every person’s experience is better than before. The company now has employees and offices across Belize, the Philippines, Jamaica and the U.S.

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Evan Stepowany
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