Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!

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Transparent BPO Named “Best Outsourcing Provider” for Second Time at 2023 ICMI’s Global Contact Center Awards

The awards honor and recognize the companies, contact centers, and individuals who provide a platform for leadership, vision, innovation, and strategic accomplishments in the profession and their industries. Rockville, MD, October 27, 2023 – Last week at ICMI’s Contact Center Expo, which brings contact center industry…


Transparent BPO Named Finalist in Two ICMI Contact Center Award Categories

FOR IMMEDIATE RELEASE Global contact center consulting organization puts Transparent on shortlist of finalists for Best Outsourcing Provider and Best Contact Center Culture Rockville, MD (July 18, 2023) — Transparent BPO announced today that it is a finalist in the 2023 International Customer Management Institute (ICMI) Global Contact Center Awards in two…