Transparent BPO Named “Best Outsourcing Provider” for Second Time at 2023 ICMI’s Global Contact Center Awards

27 October, 2023



The awards honor and recognize the companies, contact centers, and individuals who provide a platform for leadership, vision, innovation, and strategic accomplishments in the profession and their industries.

Rockville, MD, October 27, 2023

Last week at ICMI’s Contact Center Expo, which brings contact center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the industry, the winners of ICMI’s Global Contact Center Awards were unveiled at an awards gala.

CEO Scott Newman, together with Client Services Manager Heather Odom and VP of Business Development Jason Sterns, attended the event in Orlando where Transparent BPO became the first-ever repeat winner of the prestigious “Best Outsourcing Provider” Award since its establishment in 2016. We are delighted to once again receive this prestigious recognition, marking our second time being honored with this distinction. The initial recognition occurred in 2020. We are proud to have stood out among so many other great companies.

Several other awards were also given out, with winners and attendees from industry giants such as WebMD, Shell, Dow Jones, and Navy Federal Credit Union.

“Being recognized by ICMI is truly an honor, especially when surrounded by these other outstanding companies. The entire team at Transparent BPO takes such tremendous pride in being an extension of our client’s brands and winning this award for a second time is validation that we are delivering for our clients.” 

Scott Newman, Chairman and Chief Executive Officer

Apart from the award ceremony, Scott and the team had the opportunity to connect with other industry professionals. This gathering facilitated discussions on the latest trends, challenges, and innovations in the contact center industry. The experience was enlightening, providing invaluable insights into how Transparent BPO can further enhance our services and deliver exceptional customer experiences for our clients.

ICMI’s Global Contact Center Awards program was co-hosted by Zoom, with category sponsors for the Best Strategic Value to the Organization category and Bright Pattern for the Best Contact Center Agent category.

About Transparent BPO

Transparent BPO is a premier business process outsourcer (BPO), delivering contact center services, customer support, acquisition and retention, technical support, and data entry services for small, medium and Fortune 500 companies. Since opening its doors in 2009, Transparent BPO has been named as the ‘Best Outsourcing Provider’ at the 2020 and 2023 ICMI Global Contact Center awards, We have also been named to the IAOP Top 100 Global Outsourcing of 2023, been recognized as one of the Inc. 5000 “Fastest-Growing Private Companies in America” for eight years because we are pushing boundaries, ensuring every person’s experience is better than before. We have also received a Brandon Hall Group Bronze award in 2023 in the Learning and Development category. Transparent BPO now has employees and offices across Belize, the Philippines, Jamaica and the U.S.

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa Tech.

About Informa Tech
Informa Tech is a leading provider of market insight and market access to the global business technology community. Through in-depth expertise and an engaged audience community, Informa Tech helps business professionals make better technology decisions and marketers reach the most powerful tech buyers and influencers in the world. Across its portfolio of over 100+ trusted brands, Informa Tech has over 1000 industry experts, including over 400 research analysts and consultants in global research group Omdia, and a monthly audience reach of over 125 million. Informa Tech is a division of FTSE 100 company Informa plc.


Evan Stepowany


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