30+ Year BPO Veteran Known for Producing Dynamic, Exceptional Performance

Rockville, MD – Transparent BPO would like to announce the appointment of Mohammad “Mo” Kazi, as Site Director for our Belize operations, as our future-ready expansion continues.

Mo brings an impeccable track record of over 20 years of call/contact center operations experience, and a unique blend of domestic and international executive management expertise. Mr. Kazi is known for not only providing excellent customer service to both internal and external customers, but also bringing process improvement. One of the cornerstones of his process and approach is the development of employees to reach their fullest potential.

“Mo” consistently strives to empower and cultivate his teams, positioning them for exceptional performance, while allowing him to focus on further enhancing bench strength. With Kazi’s decades of experience in analyzing operations and driving improvements, our already outstanding team will be fortified, ensuring sustained consistency, remarkable performance, and exceptional service through our Belize team. We are thrilled to have him join the Transparent BPO team!

“I love the fact that I have the opportunity to work with people every day, help develop them, and allow them to rise to the next level” He continues “’Bigness’ should not be the strength of a brand but rather ‘THE BEST IN THE BUSINESS’, so strive to be the best in your field and naturally, you will be BIG”

Mohammad “Mo” Kazi

Before joining Transparent BPO, Mr. Kazi amassed over two decades of experience at prominent BPO providers such as Alorica, where he served as a Senior Site Director. In this role, he successfully oversaw multiple sites and expanded programs across various locations. He received well-deserved recognition for his outstanding contributions, with his programs earning prestigious accolades like the Customer Obsession Awards. Prior to Alorica, he served at Xerox, where he managed both domestic and international operations, supporting telecom, Federal, and US State government projects. Most recently before joining Transparent BPO, Mr. Kazi held the position of VP of Operations at a SaaS company, where he provided support for their operational functions and organizational structure.

About Transparent BPO

Transparent BPO is a premier business process outsourcer (BPO), delivering contact center services, customer support, acquisition and retention, technical support, and data entry services for small, medium and Fortune 500 companies. Since opening its doors in 2009, Transparent BPO has been named the ‘Best Outsourcing Provider’ at the 2020 and 2023 ICMI Global Contact Center awards. We have also been named to the IAOP Top 100 Global Outsourcing of 2023, been recognized as one of the Inc. 5000 “Fastest-Growing Private Companies in America” for eight years because we are pushing boundaries, ensuring every person’s experience is better than before. We have also received a Brandon Hall Group Bronze award in 2023 in the Learning and Development category. Transparent BPO now has employees and offices across Belize, the Philippines, Jamaica and the U.S.

Contact:

Evan Stepowany

800-276-5140

[email protected]