Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
06
May
2021
Customer Experience Skills Augment Company’s Management Ranks Rockville, MD, May 6, 2021 – Alan Jackson has been appointed as Vice President of Business Development of Transparent BPO, a global contact center and business process outsourcer. He reports to Scott Newman, CEO of Transparent BPO. Jackson will be responsible for helping…
06
May
2021
Industry Veteran to Lead Philippines Operations Rockville, MD, April 29, 2021 – Steve DeBari has been appointed as Vice President of Operations of Transparent BPO, a global contact center and business process outsourcer. He reports to Lance Hale, President, Transparent BPO. DiBari will be responsible for the company’s growing operations…
16
February
2021
“Global events forced the business world to adjust they way they operate – particularly where they operate,” says Lance Hale, President of Transparent BPO. “Work from home is here stay but your customer experience doesn’t have to be compromised.”
21
October
2020
FOR IMMEDIATE RELEASE Award Recognizes Top BPO at Delivering Superior Customer Experiences Rockville, MD, October 16, 2020 — Transparent BPO, a leader in nearshore and offshore contact center solutions, was announced the winner of the coveted “Best Outsourcing Provider” at the 2020 ICMI Global Contact Center Awards. This award honors…
15
October
2020
FOR IMMEDIATE RELEASE Financial Veteran Natalie Dickey Appointed as Vice President of Finance for Rapidly Growing Company Rockville, MD (October 15, 2020) — Transparent BPO, a global contact center, and business process outsourcer, today announced the hiring of Natalie Dickey as Vice President of Finance. Dickey is responsible for Financial Planning,…
13
October
2020
FOR IMMEDIATE RELEASE Belmopan expansion will provide hundreds of employment opportunities for Cayo district residents ROCKVILLE, MD (October 13th 2020)— Transparent BPO, the leader in outsourced customer experience solutions in Belize, today announced the opening of a new contact center in Belmopan, the nation’s capital. The new facility operates 400…
03
September
2020
FOR IMMEDIATE RELEASE For the 6th time Transparent BPO appears on the Inc. 5000, ranking no. 4675 with three-year revenue growth of 65 percent Rockville, MD, August 12, 2020 — Inc. magazine today revealed that Transparent BPO is No. 4675 on its annual Inc. 5000 list, the most prestigious ranking…
17
March
2020
FOR IMMEDIATE RELEASE Global contact center consulting organization puts Transparent on shortlist of finalists for Best Outsourcing Provider and Best Contact Center Manager Rockville, MD (March 17, 2020) — Transparent BPO announced today that it is a finalist in the 2020 International Customer Management Institute (ICMI) Global Contact Center Awards…
03
March
2020
FOR IMMEDIATE RELEASE Outsourcing industry leader Lance Hale will serve newly-minted role to oversee company operations, set stage for growth in new markets Rockville, MD (March 3, 2020) — Transparent BPO, a nearshore contact center and business process outsourcer, today announced the hiring of Lance Hale as president to support the…
12
December
2019
FOR IMMEDIATE RELEASE Jason Sterns, Vice President of Business Development, joins select group of contact center industry professionals to contribute content to ICMI audience LAYTONSVILLE, MD (December 12, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer, today announced that Jason Sterns, Vice President of Business Development, has…