Transparent BPO Announces Key Employee Promotions

03 July, 2019



For Immediate Release

LAYTONSVILLE, MD (July 3, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer, is pleased to announce the promotion of four of its staff to senior positions within the company.

Rob Johnson, with more than 25 years of business management experience, 19 in the contact center industry, has been promoted from Vice President, Global Operations to Senior Vice President, Operations. Johnson works at the contact centers in Belize and is responsible for the company’s overall operations and service delivery.

Marilyn Soares, a 25-year veteran of the contact center industry, has been promoted from Director of Client Services to Vice President, Client Services. During her tenure, Soares has worked closely with the account management team to develop, implement, and continuously improve call center campaigns for Transparent BPO clients.

Peter Fischer, who has 15 years of experience in the contact center industry, has been promoted from Director of Network Infrastructure to Vice President, Network Security and Infrastructure. He is responsible for the design, implementation, maintenance, and security of Transparent BPO’s mission-critical voice and data-converged networks.

Amy Gearhart, formerly Financial Controller for Transparent BPO, has been promoted to Director of Finance. Gearhart has more than 25 years of experience in financial account management and has responsibility to maintain the overall financial health of the company.

“These promotions reflect our company’s commitment to excellence,” said Scott Newman, Transparent BPO Founder and CEO. “We have built a high-performing team who bring years of experience to the table, so it is only right that we recognize these individuals for their leadership and contributions to our continued growth.”

Speaking on behalf of those receiving promotions, Johnson said, “It’s exciting to see members of our team being promoted as the organization continues to scale. These individuals have all grown in their roles and made significant contributions to the welfare of our company. I’m humbled to be a recipient along with them.”

About Transparent BPO

Transparent BPO was founded in 2009 to provide its clients with superior contact center services and business process outsourcing at competitive pricing. As one of the fastest-growing countries in Central America, Belize is Transparent’s ideal location for its contact center operations.

Belize offers an educated English-speaking population, reliable telecommunications, and an overall friendly environment. With Spanish being the second language of Belize, Transparent BPO can provide highly qualified bi-lingual agents. Also, Transparent’s state-of-the-art contact center system development and IT support allow for seamless integration, resulting in a transparent business relationship.

Visit our website — — to learn more about our organization and services.

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Paul Chaney
Digital Marketing Manager
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