Transparent BPO Adds to Leadership Team with Key Financial Leader Hire.

15 October, 2020




Financial Veteran Natalie Dickey Appointed as Vice President of Finance for Rapidly Growing Company

Rockville, MD (October 15, 2020) — Transparent BPO, a global contact center, and business process outsourcer, today announced the hiring of Natalie Dickey as Vice President of Finance. Dickey is responsible for Financial Planning, accounting, and payroll, focusing on budgeting, forecasting, and analysis.

“Natalie’s breadth of experience and leadership will be an invaluable asset to our finance and executive team,” said Lance Hale, President of Transparent BPO, regarding the hiring. “Natalie brings a strong track record of helping BPO companies accelerate growth while implementing best practices. We look forward to leveraging her expertise with continued investment into expanded geographic footprint and technology.”

Dickey comes to the position with an extensive experience spanning two decades in the business process outsourcing industry. Before joining the Transparent BPO team, Dickey was responsible for developing new analyses to further executive insight and aligning views of organizational issues for Galls, LLC, as Director of Financial Planning and Analysis.  Before this, Dickey was the Senior Finance Director with Conduent.  She progressed quickly through several financial and accounting roles.

“Our vision and growth plans have not only matured but have adapted with the new normal many BPO organizations have faced in 2020,” said Scott Newman, Transparent BPO’s Chairman and CEO. “Our continued investments into technology, operations, and human capital and continued growth drove the need for expertise in financial planning and analysis.  We have plans to expand the operations into new markets and this role will be critical to the execution of those plans.  I am very excited to welcome Natalie to the team.”

“Transparent BPO’s commitment to quality and their core values is truly impressive,” Dickey said. “Through Scott Newman’s leadership, the company’s growth has been very strong, providing exciting potential for future opportunities.  I look forward to being part of this team as we continue expanding our operations.”

Dickey officially began her new role on Monday, October 12, 2020.

Natalie Dickey

About Transparent BPO

Transparent BPO provides its clients with superior global contact center services and business process outsourcing at competitive pricing. Our disciplined focus on operational excellence, talent acquisition, and technology results in a transparent business relationship. Transparent BPO’s business model has resonated well with its customers over the years, resulting in steady year-over-year growth and long client relationships, many since we began our operation in 2009. Our growth had also landed TBPO on the Inc.5000 America’s Fastest-Growing Private Companies in 2014, 2016, 2017, 2018, 2019, and again in 2020.

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Jason Sterns
Vice President of Business Development
[email protected]