Transparent BPO Finalist in 2 ICMI Contact Center Award Categories

17 March, 2020



Global contact center consulting organization puts Transparent on shortlist of finalists for Best Outsourcing Provider and Best Contact Center Manager

Rockville, MD (March 17, 2020) — Transparent BPO announced today that it is a finalist in the 2020 International Customer Management Institute (ICMI) Global Contact Center Awards in two categories: Best Outsourcing Provider and Best Contact Center Manager.

The ICMI Global Contact Center Awards Program is recognized as the most comprehensive awards program in the world dedicated to the customer service industry. It honors the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in the industry.

Candidates compete for awards from among 13 different categories. A judging panel consisting of more than 45 industry thought leaders reviews and ranks each entry and according to pre-defined criteria, narrowing the field to a list of finalists. The panel then selects the winners based on the value of their contributions to the industry.

The Best Outsourcing Provider award goes to the outsourcing (BPO) partner that has most successfully leveraged their client relationships to improve the customer experience. The person recognized as the Best Contact Center Manager must demonstrate exceptional leadership, team building, and customer experience skills. Stephanie Guerra, Sr. Operations Manager at Transparent BPO, was chosen as a finalist in that category.

“The ICMI Global Contact Center Awards is one of the most highly-regarded recognition platforms for customer service centers of all sizes,” said Scott Newman, CEO, Transparent BPO. “We are honored to be numbered among the list of finalists that include some of the largest BPOs in the world. It is a testament to our people and the level of quality we provide our clients.”

ICMI will announce winning individuals and organizations at the Contact Center Expo, held May 11-14 in Ft. Lauderdale, Fla. Finalists will receive certificates commemorating their achievements, and winners will receive personalized trophies to take back to their contact center.

Visit the ICMI website for more information about the awards program and to see a complete list of finalists.

About Transparent BPO:

Transparent BPO was founded in 2009 to provide its clients with superior call center services and business process outsourcing at competitive pricing. The company chose Belize to conduct contact center operations due to the country’s educated English-speaking population, reliable telecommunications, and overall friendly environment. With Spanish being the second language of Belize, Transparent BPO also has highly-qualified bilingual agents. Transparent’s state-of-the-art call center system development and IT support allow for seamless integration, resulting in a transparent business relationship.

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