Transparent to Open Contact Center in Belmopan, Belize

12 September, 2019




Belmopan expansion will provide hundreds of employment opportunities for Cayo district residents

LAYTONSVILLE, MD (September 12, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer, today announced plans to open a contact center, it’s fourth, in Belmopan, Belize in 2020. The expansion marks the first time the company will have operations outside Belize City.

Belmopan, the nation’s capital, is located in Cayo, a district in the western part of the country that borders Guatemala. Cayo is the second most populous of the country’s six districts; Belmopan is the third-largest city in the country, behind Belize City and San Ignacio, also located in Cayo.

“The expansion to Belmopan is a win for our clients and us as we can provide geographical diversity and a DRP solution,” said Rob Johnson, SVP of Operations. “It’s also a win for the people of Cayo.  We have a number of employees who commute today who will be able to get that travel time back with their families. Not only that but this location also enables us to provide much-needed jobs for even more people.”

Construction on the building, a 66,000 square foot facility located at 3025 Hummingbird Highway, is expected to be completed sometime in January 2020 with occupancy near the end of March.

Transparent BPO will utilize 50,000 square feet, which will consist of recruiting and training facilities, more than 700 workstations, an employee restaurant, and large breakroom. When completed, it will enable the company to employ more than 2,000 Belizeans across its four centers.

“The Cayo district is an emerging area for BPOs, as most exist in Belize City,” said Scott Newman, CEO. “We have been asked countless times when the company would set up operations there, so I’m delighted that we can officially announce our plans to establish a presence in the region.”

About Transparent BPO

Transparent BPO was founded in 2009 to provide its clients with superior call center services and business process outsourcing at competitive pricing. As one of the fastest-growing countries in Central America, Belize is Transparent’s ideal location for its contact center operations.

Belize offers an educated English-speaking population, reliable telecommunications, and an overall friendly environment. With Spanish being the second language of Belize, Transparent BPO can offer highly qualified bi-lingual agents. Also, Transparent’s state-of-the-art call center system development and IT support allow for seamless integration, resulting in a transparent business relationship.

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Paul Chaney
Digital Marketing Manager
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Belmopan contact center building
New Belmopan Contact Center