Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
28
November
2018
FOR IMMEDIATE RELEASE LAYTONSVILLE, MD (November 28, 2018) — Transparent BPO (TBPO), a nearshore contact center and business process outsourcer with operations in Belize, today announced the launch of the Employee Rewards Center, an online shopping portal where TBPO staff can use credits earned for performance to buy products, bid…
24
October
2018
For Immediate Release LAYTONSVILLE, MD (October 24, 2018) — Transparent BPO, a nearshore contact center and business process outsourcer, announced today that it has selected TalentKeepers, a leading employee engagement and retention solutions provider, to conduct an employee engagement survey initiative to better understand and respond to the needs of…
03
October
2018
For Immediate Release LAYTONSVILLE, MD (October 3, 2018) — Transparent BPO, a nearshore contact center and business process outsourcer, announced today that it had been named by the Washington Business Journal (WBJ) as one of the D.C. area’s 75 fastest growing companies for 2018. Transparent was chosen from among…
06
September
2018
New contact center will increase agent seat capacity to 1,280, the largest in Belize. For Immediate Release LAYTONSVILLE, MD (September 6, 2018) — Transparent BPO, a nearshore contact center and business process outsourcer, announced today that it is expanding operations in Belize with the addition of a 32,900 square…
15
August
2018
FOR IMMEDIATE RELEASE August 15, 2018 Laytonsville, MD – Transparent BPO – Inc. magazine published its 37th annual Inc. 5000 rankings today and revealed that Transparent BPO made the list for the fourth time coming in at number 2,157, the second highest ranking thus far, with a three-year revenue growth…
15
May
2018
FOR IMMEDIATE RELEASE ICMI Lists Transparent BPO as 2018 Contact Center Awards Finalist, 3 Categories Laytonsville, MD (May 15, 2018) — We are pleased to announce that Transparent BPO has made the list of finalists for the 2018 International Customer Management Institute (ICMI) Global Contact Center Awards in…
09
May
2018
FOR IMMEDIATE RELEASE Transparent BPO Presenting Sponsor of Ryan Kerrigan Leukemia Golf Classic for Second Consecutive Year Laytonsville, MD – Transparent BPO today announces that it has agreed to be the Presenting Sponsor for the annual Ryan Kerrigan Leukemia Golf Classic for the second consecutive year. “The Leukemia…
02
May
2018
FOR IMMEDIATE RELEASE Laytonsville, MD (May 2, 2018) – Transparent BPO today announced the completion of a SOC 2 Audit, effective April 24, 2018, after undergoing an extensive review and analysis by The Moore Group, a CPA firm specializing in SOC audits. Transparent BPO was awarded an extremely favorable opinion for…
14
November
2017
For Immediate Release November 14, 2017 Laytonsville, MD – Transparent BPO announced today that it has completed its Payment Card Industry (PCI) Level 1 Certification. “This really is a huge milestone for our organization,” said Scott Newman, company founder and CEO. “Although we have used PCI best practices for…
05
October
2017
For Immediate Release October 5, 2017Laytonsville, MD – Transparent BPO announced today that it has selected and implemented Kronos Incorporated as its new Human Resources, Recruiting and Time Tracking Management System. “Our company set out a few goals at the beginning of 2017 in regard to our technology…