Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!

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Transparent BPO Receives PCI Level 1 Certification

For Immediate Release November 14, 2017 Laytonsville, MD – Transparent BPO announced today that it has completed its Payment Card Industry (PCI) Level 1 Certification. “This really is a huge milestone for our organization,” said Scott Newman, company founder and CEO. “Although we have used PCI best practices for…


Transparent BPO Moves to Kronos Platform

For Immediate Release October 5, 2017Laytonsville, MD – Transparent BPO announced today that it has selected and implemented Kronos Incorporated as its new Human Resources, Recruiting and Time Tracking Management System. “Our company set out a few goals at the beginning of 2017 in regard to our technology…


Transparent BPO Launches TalentPitch Assessment Tool

For Immediate Release September 13, 2017Laytonsville, MD – Transparent BPO today announced the onboarding of a new talent assessment tool, TalentPitch by Harver. Company CEO, Scott Newman said, “We are extremely excited to integrate TalentPitch into our new hire process. We have been doing assessment testing for years to ensure…


Transparent BPO Lands on 2017 Inc. 5000 List for 3rd Time

FOR IMMEDIATE RELEASE Laytonsville, MD – Transparent BPO – Inc.com published its annual Inc.5000 rankings today and Transparent BPO, LLC landed at number 2,642 on the 2017 list. The annual awards presented by Inc.com are designed to showcase the fastest growing private companies in America. This is the third time…


Transparent BPO Receives SOC 2 Audit Certification

FOR IMMEDIATE RELEASE Laytonsville, MD – Transparent BPO – Earlier this week, Transparent BPO successfully completed its SOC 2 Audit. After undergoing a comprehensive analysis by a certified CPA firm, the audit was completed and Transparent BPO was awarded an extremely favorable opinion on their compliance with the SOC 2…


Transparent BPO Welcomes New Key Team Members

Bethesda, MD – Transparent BPO – Today, Transparent BPO, LLC is pleased to announce the addition of two key team members to its organization. Rob Johnson has joined the team as Transparent BPO’s new Director of Operations and Tiffany Rohlena has signed on as the Training Manager. Both Rob and…


Transparent BPO Welcomes Director of Client Services

Bethesda, MD – Transparent BPO – Transparent BPO, LLC is pleased to announce the addition of Marilyn Soares as our new Director of Client Services. Based out of New York, Marilyn has overall responsibility for the client services team at Transparent BPO. She works closely with the account management team…