Transparent BPO Awarded SOC 2 Audit Certification, Ensures Client Data Security

02 May, 2018




Laytonsville, MD (May 2, 2018) – Transparent BPO today announced the completion of a SOC 2 Audit, effective April 24, 2018, after undergoing an extensive review and analysis by The Moore Group, a CPA firm specializing in SOC audits. Transparent BPO was awarded an extremely favorable opinion for its compliance with SOC 2 controls.

“Successfully completing a SOC audit is a significant accomplishment for any organization,” said Jack Moore, CPA CITP, president of The Moore Group. “The controls you have in place and continue to maintain are an excellent indication of the suitable control environment you’ve developed to properly serve your customers.”

Transparent BPO’s SOC 2 certification is reviewed annually by independent third-party auditing firms using American Institute of Certified Public Accountants (AICPA) standards to test network and business operations controls that define minimum levels of security implementations. The audit ensures the organization is prepared and remediated against cybersecurity attacks, natural disasters, power outages, and other threats that would interrupt business activities.

“Information security risk management is a foundation of Transparent BPO’s information security program,” said Peter Fischer, Director of Network Infrastructure. “By achieving this important milestone, we ensure our customers that their data is handled using strict guidelines defined by the SOC 2 principles for availability, processing integrity, and confidentially.”

The SOC 2 audit report was introduced in 2011 to replace an older standard, SAS 70. It is intended for use by stakeholders of a service organization who have a thorough understanding of the organization and its internal controls. The audit report can form an essential part of stakeholders supervision of the organization, vendor management program, internal corporate governance, risk management process, and regulatory oversight.

“We are proud to have achieved this important certification 2018, once again passing our audit with flying colors,” said Rob Johnson, VP of Global Operations. “We make significant investments and efforts to ensure we have solid infrastructure, practices, and controls in place. In a time where data security and privacy is so critical, these certifications give our clients confidence and peace of mind that we are operating our delivery centers to the high standards they require and expect. These independent audits validate that our compliance with the ever-changing requirements remains solid.”

Transparent BPO also completed certification for Payment Card Industry (PCI) Level 1 certification in 2017 to safeguard customer payment information.

About Transparent BPO:
Transparent BPO was founded in 2009 to provide its clients with superior call center services and business process outsourcing at competitive pricing. The company chose Belize to conduct contact center operations due to the country’s educated English-speaking population, reliable telecommunications, and overall friendly environment. With Spanish being the second language of Belize, Transparent BPO also has highly-qualified bilingual agents. Also, Transparent’s state-of-the-art call center system development and IT support allow for seamless integration, resulting in a transparent business relationship.

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