Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!

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02
February
2023

Finding Your Staffing Fit

The ideal contact center ratio is not a one-size-fits-all proposition. By Jon Williams, Sr. Site Director of Belize Operations, Transparent BPO Formulas help businesses run smoothly. There are a host of prescribed formulas for running a successful and profitable enterprise, from the cost of goods sold to inventory shrinkage formulas.

31
January
2023

Deploying A BPO Disaster Recovery Plan Built for Your Business

“Hope” is not a plan to mitigate inevitable risk! By Randy Rollins , VP of Information Technology, Transparent BPO A well-worn mantra circulates throughout information technology circles: “it’s not a matter of if something will go wrong, it’s a matter of when something will go wrong.”    Something will inevitably go…

28
July
2022

The Burden of Attrition

Identifying the true costs of agent turnover By Jason Sterns, VP of Business Development Fine print would make it easier. If there was some fine print in a contract, then it would be easier to determine the true costs of employee attrition. But there is no fine print or…

04
June
2018

Top 7 Reasons to Consider Belize as a Nearshore Outsourcing Destination

Belize, the Central American country bordered by Mexico and Guatemala, is known for many things: beautiful beaches, pristine Caribbean waters, ancient Mayan ruins, rainforests filled with exotic flora and fauna, and much more. Thinking of Belize as a nearshore outsourcing destination, however, rarely crosses anyone’s mind. To be clear,…

Top 7 Reasons to Consider Belize as a Nearshore Outsourcing Destination