Outsourcing Insights

Outsourcing Insights BPO, call center, call recordings, call samples, Contact Center, customer experience, customer service, Information Technology, IT, Outsourcing, Redundancy Planning

What to listen for in sample call recordings from a BPO?

Reviewing call sample quality is more than just taking recordings and analyzing random calls. May 2023 According to Forbes, 96% of customers will leave if they receive poor service. While most are willing to endure a few less-than-ideal interactions, they won’t keep doing business if service…

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