Transparent BPO Appoints Raquel Artero as Director of Operations

01 March, 2024


A star with over 15 years of experience driving operational excellence and client satisfaction in the BPO industry.

Rockville, MD – Transparent BPO would like to announce the promotion of Raquel Artero to Director of Operations in recognition of her proven ability to scale teams, streamline processes, and cultivate high-performing talent pools.

With her over 15 years of experience bringing hard work, driving client success and passion for using strategic problem-solving, Raquel creates win-win situations for both businesses and employees.  With this passion and talent, she has moved up the ladder to different roles during her tenure at TBPO, and has been instrumental in the expansion of Transparent BPO. Raquel was not only  a key part of building the TBPO culture, but also in the growth of clients that have successfully launched to our locations in Jamaica & Philippines.

Raquel takes pride in helping teams overcome challenges by implementing process improvements that led to a 250% expansion of a 20-person team across four locations. Her passion for strategic problem-solving and dedication to driving client success have created win-win situations for businesses and employees alike.

Please join us in congratulating Raquel on the recognition of her success and promotion to Director of Operations!

About Transparent BPO

Transparent BPO is a premier business process outsourcer (BPO), delivering contact center services, customer support, acquisition and retention, technical support, and data entry services for small, medium and Fortune 500 companies. Since opening its doors in 2009, Transparent BPO has been named the ‘Best Outsourcing Provider’ at the 2020 and 2023 ICMI Global Contact Center awards. We have also been named to the IAOP Top 100 Global Outsourcing multiple years, including 2022 and 2023.  Transparent BPO has also been recognized as one of the Inc. 5000 “Fastest-Growing Private Companies in America” for nine years, having pushed boundaries, ensuring every person’s experience is better than before. We have also recently received a Brandon Hall Group Bronze award in 2023 in the Learning and Development category. Transparent BPO has employees and offices across Belize, the Philippines, Jamaica and the U.S.


Evan Stepowany


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