Customized solutions. Passionate culture. Committed to your success.
Isn’t it time to expect more from your BPO contact center partner?
Transparent BPO believes in pushing boundaries to ensure every customer experience delivers a meaningful outcome. That’s why we design customizable, brand-boosting contact center outsourcing solutions to fit your business needs.
01. TBPO decreases average hold time by 60%
An online manufacturer and retailer of personalized digital photo products was looking for additional flexibility and cost savings without sacrificing quality and customer satisfaction. Transparent BPO delivered!
02. Energy company sees 700% annual sales growth
An electricity and gas supplier serving residential and small business customers faced decreased lead quality, increased competition, and heightened regulation. They needed a contact center partner that could maximize results.
03. Process improvements reduce stress and boost conversion rates
A durable medical equipment provider was overwhelmed with a growing call volume, lack of proper reporting infrastructure, and no way to measure service levels efficiently. Transparent BPO had an idea.
04. TBPO balances performance, cost-effectiveness for leading publisher
A leading global publishing company faced the need to balance agent performance with a cost-effective contact center solution. They turned to us for the solution.
What makes Transparent BPO different?
Our open model, passionate culture, people over policy, and out-of-the-box approach set us apart. See for yourself.
Right-sized for your success
We combine the management experience of a large BPO outsourcing company with the nimble, open approach of a small company. You get the best of both: A team that delivers on our commitments and has the power to impact your business.
Out-of-the-box approaches that make an impression
What works for one company won’t necessarily work for you. That’s why you won’t find cookie-cutter contact center services here. Instead you get new ideas and measurable results that support your brand and makes the process easier for you and your customers.
In business, no one likes surprises
With our open model, you always know what’s going on — with processes, technology, people, and results. You’ll never be caught off guard or miss an opportunity to enhance an experience for your customers and your brand.
We needed a cost-effective, quality call center solution to quickly handle customer service for about 150,000 diabetic patients. Not only did TBPO stand up a solution in our required time period, we found the call quality to be very high.
The team at Transparent BPO has a strong desire to understand our business and the needs of our customers. This is a valuable asset and it has created a near seamless experience for our customers.
I honestly don’t think our internal team could have had such a successful ramp. Somehow, Transparent BPO broke record after record with a group of new agents on all metrics.
Transparent BPO is true to their name – Transparent! They are a true and trusted partner to us in every sense of the word. They are a company with strong core values and ethics with a drive that made them successful. We would strongly recommend Transparent BPO to other organizations looking for outsourcing opportunities
Expect more from your BPO contact center partner.
Find out the difference an open model, passionate culture, innovative approach, and putting people before policy can make for your business.