Customized solutions. Passionate culture. Committed to your success.
Isn’t it time to expect more from your BPO contact center partner?
Transparent BPO believes in pushing boundaries to ensure every customer experience delivers a meaningful outcome. That’s why we design customizable, brand-boosting contact center outsourcing solutions to fit your business needs.
The TBPO AdvantEDGE
01. Happy Employees,
An engaged employee culture is the key to better customer service, increased productivity, and organizational success. Happy employees = happy customers!
02. For Success, Hands-On Experience Matters
Our leaders come from the biggest outsourcing companies in the industry but have plenty of hands-on experience. We don’t learn at your expense.
03. Turning Employees
Into Rising Stars
Developing agents through our Rising Stars leadership training means there’s always a strong pipeline of emerging leaders ready to step in as programs expand or new opportunities arise.
04. Profits Count &
So Do People
Our purpose is not just to be profitable but also impact the economy of the communities where we’re located. Doing good works!
05. Secure WFH Operations?
Got You Covered!
Get the safety, security, and peace of mind you need in work-from-home with our WFH WorkSecure Suite.
What makes Transparent BPO different?
Our open model, passionate culture, people over policy, and out-of-the-box approach set us apart. See for yourself.
Right-sized for your success
We combine the management experience of a large BPO outsourcing company with the nimble, open approach of a small company. You get the best of both: A team that delivers on our commitments and has the power to impact your business.
Out-of-the-box approaches that make an impression
What works for one company won’t necessarily work for you. That’s why you won’t find cookie-cutter contact center services here. Instead you get new ideas and measurable results that support your brand and makes the process easier for you and your customers.
In business, no one likes surprises
With our open model, you always know what’s going on — with processes, technology, people, and results. You’ll never be caught off guard or miss an opportunity to enhance an experience for your customers and your brand.
We needed a cost-effective, quality call center solution to quickly handle customer service for about 150,000 diabetic patients. Not only did TBPO stand up a solution in our required time period, we found the call quality to be very high.
The team at Transparent BPO has a strong desire to understand our business and the needs of our customers. This is a valuable asset and it has created a near seamless experience for our customers.
I honestly don’t think our internal team could have had such a successful ramp. Somehow, Transparent BPO broke record after record with a group of new agents on all metrics.
Expect more from your BPO contact center partner.
Find out the difference an open model, passionate culture, innovative approach, and putting people before policy can make for your business.