Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!

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01
March
2024

Transparent BPO Appoints Raquel Artero as Director of Operations

A star with over 15 years of experience driving operational excellence and client satisfaction in the BPO industry. Rockville, MD – Transparent BPO would like to announce the promotion of Raquel Artero to Director of Operations in recognition of her proven ability to scale teams, streamline processes, and cultivate high-performing…

29
February
2024

Transparent BPO Appoints Anna Acosta as Director of Operations

An expert in strategic planning and process enhancement Rockville, MD – Transparent BPO would like to announce our very own Anna Acosta’s promotion to Director of Operations, as recognition of their role in the growth and development of both the programs she has been involved with, as well as TBPO…

29
February
2024

Transparent BPO Appoints Kurt Camal as Director of Operations

Nearly a Decade of Experience, with a Track Record of Success Rockville, MD – Transparent BPO would like to announce the promotion of Kurt Camal, to Director of Operations, as recognition of his hard work, and impact on both employees specifically, and his programs in general. Kurt brings nearly…

13
November
2023

Transparent BPO Appoints Mo Kazi As Belize Site Director

30+ Year BPO Veteran Known for Producing Dynamic, Exceptional Performance Rockville, MD – Transparent BPO would like to announce the appointment of Mohammad “Mo” Kazi, as Site Director for our Belize operations, as our future-ready expansion continues. Mo brings an impeccable track record of over 20 years of call/contact center…