Transparent BPO Appoints Anna Acosta as Director of Operations

29 February, 2024



An expert in strategic planning and process enhancement

Rockville, MD – Transparent BPO would like to announce our very own Anna Acosta’s promotion to Director of Operations, as recognition of their role in the growth and development of both the programs she has been involved with, as well as TBPO as a whole.

Anna joined Transparent BPO in 2010, leveraging her extensive 15-year background in the BPO industry. Her expertise lies in Strategic Planning and Enhancing Processes in sales and Customer Service. Anna is dedicated to creating positive interactions and fostering personal development to empower individuals to achieve success and reach their maximum potential.

In the last ten years, she has played an essential role in the company’s development as a Senior Operations Manager overseeing various projects from their initial stages. During her time at TBPO, she contributed significantly to expanding one of our largest initiatives, growing the team from 20 members to over 140.

Anna began her career as a team member and swiftly progressed through the ranks to become a Supervisor, project lead, Senior Operations Manager, and now holding the position of Director of Operations, showcasing her outstanding leadership skills.

About Transparent BPO

Transparent BPO is a premier business process outsourcer (BPO), delivering contact center services, customer support, acquisition and retention, technical support, and data entry services for small, medium and Fortune 500 companies. Since opening its doors in 2009, Transparent BPO has been named the ‘Best Outsourcing Provider’ at the 2020 and 2023 ICMI Global Contact Center awards. We have also been named to the IAOP Top 100 Global Outsourcing multiple years, including 2022 and 2023.  Transparent BPO has also been recognized as one of the Inc. 5000 “Fastest-Growing Private Companies in America” for nine years, having pushed boundaries, ensuring every person’s experience is better than before. We have also recently received a Brandon Hall Group Bronze award in 2023 in the Learning and Development category. Transparent BPO has employees and offices across Belize, the Philippines, Jamaica and the U.S.


Evan Stepowany


[email protected]