13
November
2023
30+ Year BPO Veteran Known for Producing Dynamic, Exceptional Performance Rockville, MD – Transparent BPO would like to announce the appointment of Mohammad “Mo” Kazi, as Site Director for our Belize operations, as our future-ready expansion continues. Mo brings an impeccable track record of over 20 years of call/contact center…
27
October
2023
The awards honor and recognize the companies, contact centers, and individuals who provide a platform for leadership, vision, innovation, and strategic accomplishments in the profession and their industries. Rockville, MD, October 27, 2023 – Last week at ICMI’s Contact Center Expo, which brings contact center industry…
23
October
2023
Veteran leader with over 30 years of experience driving operational efficiencies for global Contact Centers, BPO and Business Process Improvement companies joins company for continued growth, innovation and operational excellence. Rockville, MD, October 20, 2023 – Transparent BPO would like to welcome Eric Petty to the Transparent BPO Executive Team…
23
August
2023
Transparent BPO Wins Bronze Under Learning and Development Awards. The 2023 Brandon Hall Group HCM Excellence Awards™ recognizes best practices for initiatives in Learning and Development, Talent Management, Leadership Development, Talent Acquisition, Human Resources, Sales Performance, Diversity, Equity & Inclusion, and the Future of Work. Transparent BPO, a…
15
August
2023
Transparent BPO Recognized on 2023 Inc. 5000 List of America’s Fastest-Growing Private Companies Rockville, MD, August 15, 2023 – Today, Inc. revealed that Transparent BPO is #3127 on its annual Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in America. The list…
03
August
2023
By Lafayette Moran | VP, Business Development August 2023 In a world where AI is disrupting the traditional customer service landscape, brands are leveraging it to reduce the need for live agent interaction. However, there are still many instances where customers require human assistance in…
18
July
2023
FOR IMMEDIATE RELEASE Global contact center consulting organization puts Transparent on shortlist of finalists for Best Outsourcing Provider and Best Contact Center Culture Rockville, MD (July 18, 2023) — Transparent BPO announced today that it is a finalist in the 2023 International Customer Management Institute (ICMI) Global Contact Center Awards in two…
13
July
2023
BPO industry veteran will be in charge of Jamaican operations and will oversee the finalization of the facility expansion. Rockville, MD, July 13, 2023 – Jonathan Williams is transitioning roles inside Transparent BPO, a global contact center and business process outsourcer, as Vice President of Operations of our Jamaica geo.
19
May
2023
Reviewing call sample quality is more than just taking recordings and analyzing random calls. May 2023 According to Forbes, 96% of customers will leave if they receive poor service. While most are willing to endure a few less-than-ideal interactions, they won’t keep doing business if service…
12
May
2023
The island paradise boasts a renowned reputation for affable and friendly residents – and this extends into the mentality of local agents. With a perfect location, as well as strong cultural and economic ties to the US – Jamacia has been positioned to be among the most important nearshore locations…
