Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!

Filter By:

23
August
2023

Transparent BPO Awarded Bronze in Brandon Hall Group’s 31st Annual HCM Excellence Awards

Transparent BPO Wins Bronze Under Learning and Development Awards. The 2023 Brandon Hall Group HCM Excellence Awards™ recognizes best practices for initiatives in Learning and Development, Talent Management, Leadership Development, Talent Acquisition, Human Resources, Sales Performance, Diversity, Equity & Inclusion, and the Future of Work. Transparent BPO, a…

15
August
2023

Transparent BPO’s Ninth Inclusion on Annual List of America’s Fastest-Growing Private Companies and Eighth Consecutive Year

Transparent BPO Recognized on 2023 Inc. 5000 List of America’s Fastest-Growing Private Companies Rockville, MD, August 15, 2023 – Today, Inc. revealed that Transparent BPO is #3127 on its annual Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in America. The list…

19
May
2023

What to listen for in sample call recordings from a BPO?

Reviewing call sample quality is more than just taking recordings and analyzing random calls. May 2023 According to Forbes, 96% of customers will leave if they receive poor service. While most are willing to endure a few less-than-ideal interactions, they won’t keep doing business if service…

04
April
2023

The changing landscape of the “Office”

The Continued rise of the remote workforce has created an interesting issue to tackle for employers. April 4 2023 It has become a pressing concern for businesses to strike the right balance between remote work and how much needs to be done in the traditional setting.  Businesses need an internal…

06
March
2023

IAOP Names Transparent BPO a Top 100 Global Outsourcing Leader

Award designates Transparent BPO as one of the world’s best outsourcing services providers ROCKVILLE, MD, March 6, 2023 — Transparent BPO, a leading nearshore and offshore contact center solutions provider, is pleased to announce the company’s selection for The 2023 Global Outsourcing 100® by the International Association of Outsourcing Professionals® (IAOP®). This…

23
February
2023

Top Takeaways from the 46th Annual Training Conference & Expo

Developing Your Talent Pipeline and Other Hot Topics Training, leadership development, learning and performance professionals came together in Orlando for the 46th Annual Training Conference & Expo. Hugh Rumbaugh, Director of Digital Learning at Transparent BPO, was our eyes and ears, recording his top takeaways and how they can…

31
January
2023

Deploying A BPO Disaster Recovery Plan Built for Your Business

“Hope” is not a plan to mitigate inevitable risk! By Randy Rollins , VP of Information Technology, Transparent BPO A well-worn mantra circulates throughout information technology circles: “it’s not a matter of if something will go wrong, it’s a matter of when something will go wrong.”    Something will inevitably go…

29
December
2022

Course Correction

Tactics to turn underperforming contact center staff into superstars By Steve Dibari and CJ Cardwell , VPs of Operations, Transparent BPO To deliver a great client experience, you have to have great employee engagement in your contact center.   Passionate and engaged employees will deliver great service while underperforming agents and…

15
December
2022

Paying It Forward

Reaping the benefits of compounding interest of a continuing education program. By Hugh Rumbaugh, Director of Digital Learning, Transparent BPO “A progressive-thinking contact center can offer digital courses online, provide classroom instruction, or choose to offer one-on-one instruction through job shadowing or mentoring opportunities. Furthermore, the courses can be prescriptive…