Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!

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31
January
2023

Deploying A BPO Disaster Recovery Plan Built for Your Business

“Hope” is not a plan to mitigate inevitable risk! By Randy Rollins , VP of Information Technology, Transparent BPO A well-worn mantra circulates throughout information technology circles: “it’s not a matter of if something will go wrong, it’s a matter of when something will go wrong.”    Something will inevitably go…

29
December
2022

Course Correction

Tactics to turn underperforming contact center staff into superstars By Steve Dibari and CJ Cardwell , VPs of Operations, Transparent BPO To deliver a great client experience, you have to have great employee engagement in your contact center.   Passionate and engaged employees will deliver great service while underperforming agents and…

15
December
2022

Paying It Forward

Reaping the benefits of compounding interest of a continuing education program. By Hugh Rumbaugh, Director of Digital Learning, Transparent BPO “A progressive-thinking contact center can offer digital courses online, provide classroom instruction, or choose to offer one-on-one instruction through job shadowing or mentoring opportunities. Furthermore, the courses can be prescriptive…

01
December
2022

Avoid the Minefield of Security Compliance

Your company culture will determine the level of rigor necessary to protect critical data. By Keith Smith, Director of Compliance, Transparent BPO Company culture isn’t frequently uttered in the same breath as information security and compliance regulations. ‘Client success’ and ‘supportive workplaces’ are corporate values and terms more frequently…

20
October
2022

Three Common Traps to Avoid in Your First Contact Center

Common Missteps Continually Threaten Successful Implementation By Scott Newman, CEO, Transparent BPO The time has come – you’ve grown to the point that it’s time to outsource your contact center. It wasn’t an easy decision, but you’ve exhausted all your options. Your internal customer experience team is struggling to maintain…

05
October
2022

The Surprisingly Best Workplace for 2022 (So far)

Transparent BPO Profiles the Leading Candidate This Year   By Steve DiBari, VP Operations, Transparent BPO The workplace today is unrecognizable. For decades, workplaces experienced minor changes and occasionally flirted with seismic shifts. And then the pandemic arrived, and all bets were off. Since then, we’ve had ‘The Great Resignation’…

16
August
2022

Transparent BPO Listed on Inc. 5000 For the Seventh Consecutive Year

Inclusion on Annual List of America’s Fastest-Growing Private Companies for Eighth Time. Rockville, MD, August 16, 2022 –  Today, Inc. revealed that Transparent BPO is #3192 on its annual Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in America. The list represents…