Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!

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Return to the Office Causes Angst in the Philippines

Redundancy plan necessary to limit exposure By Scott Newman, CEO, Transparent BPO An innocent-sounding decision to help local businesses in the Philippines risks upending the BPO industry here. As with all government decisions, some background is helpful. During the height of the pandemic, the Fiscal Incentives Review Board (FIRB) announced…


Brady Burton Joins Transparent BPO as SVP of HR

Human Resource Veteran Adds Experience, Expertise to Management Ranks Rockville, MD, Jan. 4, 2022 – Brady Burton is joining Transparent BPO as senior vice president of human resources. He reports to Lance Hale, president of Transparent BPO, a global contact center and business process outsourcer. In his new role,…


Where Transparent BPO Will Be in 2018

Transparent BPO is continuing our engagement with and contribution to the BPO contact center outsourcing industry this year through attendance at several upcoming conferences. We will take the new insights we come back with and implement within our Belize call centers and share them with our customers as well. We look…