Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
19
April
2021
Pandemic Exposed Weaknesses in Some Customer Care Models By Lance Hale, President, Transparent BPO We’ve all experienced the business impacts of the global pandemic —supply chains were disrupted, employees were sent to Work-from-Home (WFH), and the customer experience was changed. Within the contact center industry, we noticed all of…
25
March
2021
Is the Hospitality Industry Ready to Welcome Guests? By Jason Sterns, Vice President, Transparent BPO While a lot of people are waiting to exhale, business leaders are holding their breath. And they’re holding their breath for one reason – they don’t know if their business is ready for the post-pandemic…
16
February
2021
“Global events forced the business world to adjust they way they operate – particularly where they operate,” says Lance Hale, President of Transparent BPO. “Work from home is here stay but your customer experience doesn’t have to be compromised.”
12
February
2021
“The cutting-edge service of the WorkSecure Suite is among the most unique offerings of its kind in the marketplace today.”
21
October
2020
FOR IMMEDIATE RELEASE Award Recognizes Top BPO at Delivering Superior Customer Experiences Rockville, MD, October 16, 2020 — Transparent BPO, a leader in nearshore and offshore contact center solutions, was announced the winner of the coveted “Best Outsourcing Provider” at the 2020 ICMI Global Contact Center Awards. This award honors…
15
October
2020
FOR IMMEDIATE RELEASE Financial Veteran Natalie Dickey Appointed as Vice President of Finance for Rapidly Growing Company Rockville, MD (October 15, 2020) — Transparent BPO, a global contact center, and business process outsourcer, today announced the hiring of Natalie Dickey as Vice President of Finance. Dickey is responsible for Financial Planning,…
13
October
2020
FOR IMMEDIATE RELEASE Belmopan expansion will provide hundreds of employment opportunities for Cayo district residents ROCKVILLE, MD (October 13th 2020)— Transparent BPO, the leader in outsourced customer experience solutions in Belize, today announced the opening of a new contact center in Belmopan, the nation’s capital. The new facility operates 400…
03
September
2020
FOR IMMEDIATE RELEASE For the 6th time Transparent BPO appears on the Inc. 5000, ranking no. 4675 with three-year revenue growth of 65 percent Rockville, MD, August 12, 2020 — Inc. magazine today revealed that Transparent BPO is No. 4675 on its annual Inc. 5000 list, the most prestigious ranking…
27
May
2020
Five Belize BPOs, including Transparent BPO, made a donation of bохеѕ оf іnfrаrеd thеrmоmеtеrѕ аnd Р95 mаѕkѕ to the Belize Ministry of Health (MOH) Friday, May 22, to assist with the impact of COVID-19. Тhе ВРОѕ hаvе bееn wоrkіng wіth thе МОН ѕіnсе Маrсh, еіthеr mаkіng dіrесt dероѕіtѕ іntо thе…
20
May
2020
“While we’re not back to ‘business as usual,’ we are starting to see business reopen and adapt to a new normal,” said customer service expert Shep Hyken. We tend to agree with Hyken’s assessment, but for contact centers specifically, what does “business as usual” in this “new normal” look…
