12
February
2021
Transparent BPO Solves Work-from-Home Headaches
“The cutting-edge service of the WorkSecure Suite is among the most unique offerings of its kind in the marketplace today.”
Outsourcing Insights
Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
21
October
2020
Transparent BPO Named “Best Outsourcing Provider” at Global Contact Center Awards
FOR IMMEDIATE RELEASE Award Recognizes Top BPO at Delivering Superior Customer Experiences Rockville, MD, October 16, 2020 — Transparent BPO, a leader in nearshore and offshore contact center solutions, was announced the winner of the coveted “Best Outsourcing Provider” at the 2020 ICMI Global Contact Center Awards. This award honors…
15
October
2020
Transparent BPO Adds to Leadership Team with Key Financial Leader Hire.
FOR IMMEDIATE RELEASE Financial Veteran Natalie Dickey Appointed as Vice President of Finance for Rapidly Growing Company Rockville, MD (October 15, 2020) — Transparent BPO, a global contact center, and business process outsourcer, today announced the hiring of Natalie Dickey as Vice President of Finance. Dickey is responsible for Financial Planning,…
13
October
2020
Transparent BPO Expands its Belize Operations into Country Capital
FOR IMMEDIATE RELEASE Belmopan expansion will provide hundreds of employment opportunities for Cayo district residents ROCKVILLE, MD (October 13th 2020)— Transparent BPO, the leader in outsourced customer experience solutions in Belize, today announced the opening of a new contact center in Belmopan, the nation’s capital. The new facility operates 400…
27
May
2020
Transparent BPO Donates to COVID-19 Relief
Five Belize BPOs, including Transparent BPO, made a donation of bохеѕ оf іnfrаrеd thеrmоmеtеrѕ аnd Р95 mаѕkѕ to the Belize Ministry of Health (MOH) Friday, May 22, to assist with the impact of COVID-19. Тhе ВРОѕ hаvе bееn wоrkіng wіth thе МОН ѕіnсе Маrсh, еіthеr mаkіng dіrесt dероѕіtѕ іntо thе…
20
May
2020
How Contact Centers are Responding to the COVID-19 Crisis
“While we’re not back to ‘business as usual,’ we are starting to see business reopen and adapt to a new normal,” said customer service expert Shep Hyken. We tend to agree with Hyken’s assessment, but for contact centers specifically, what does “business as usual” in this “new normal” look…
14
May
2020
10 Tips to Set KPIs to Align with Your Company’s Goals
We are surrounded in our day-to-day world by metrics and measurements that track how we are doing, from the gauge in our cars that ensures we aren’t speeding to the number on the bathroom scale we might not agree with at times. Despite the comfort level with metrics in our…
06
April
2020
Adapting to the COVID-19 Pandemic: Transparent BPO’s Story
by Scott Newman, CEO Over the past two weeks, Transparent BPO has undertaken a serious initiative — to deploy 850 brick and mortar contact center agents to a work-from-home (WFH) environment. This was no small task, and I am beyond proud of how our company…
17
March
2020
Transparent BPO Finalist in 2 ICMI Contact Center Award Categories
FOR IMMEDIATE RELEASE Global contact center consulting organization puts Transparent on shortlist of finalists for Best Outsourcing Provider and Best Contact Center Manager Rockville, MD (March 17, 2020) — Transparent BPO announced today that it is a finalist in the 2020 International Customer Management Institute (ICMI) Global Contact Center Awards…
11
March
2020
The ROI of Contact Center Benchmarking
“If you can’t measure it, you can’t improve it.” That adage, coined by Peter Drucker, a man regarded as the inventor of modern business management, testifies to the fact that measuring performance is vital to the success of any business or industry — including the contact center industry. And…
