Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
16
August
2017
FOR IMMEDIATE RELEASE Laytonsville, MD – Transparent BPO – Inc.com published its annual Inc.5000 rankings today and Transparent BPO, LLC landed at number 2,642 on the 2017 list. The annual awards presented by Inc.com are designed to showcase the fastest growing private companies in America. This is the third time…
11
August
2017
Motivating employees is challenging. It’s true in any industry, but particularly in the call center world. Set up a game during work hours: “It’s too loud; my customers can’t hear me.” Set it up after hours: “Will I get overtime for that?” Create a reward for attendance or performance: “The…
01
June
2017
In a BPO, agent development starts with knowledge: that is, understanding your brand, the industry, your products, and processes. Knowledge is typically provided through EDUCATION — teaching agents how the business works so they can find an answer and describe the prescribed solution. The purpose of education is to impart…
08
May
2017
PRESS RELEASE For Immediate ReleaseMonday, May 8, 2017 Contact: Alex Pribilovics, 703-399-2905, [email protected] The 2017 Ryan Kerrigan Leukemia Golf Classic Presented by Transparent BPO, to benefit The Leukemia & Lymphoma Society Tees Off At Lansdowne Resort on Monday, May 15, 2017 (Washington, D.C.) – Marking its twelfth anniversary, the 2017…
04
May
2017
Everyone loves a deal! There’s nothing wrong with trying to negotiate the best deal for your business. But diluting the value of a service too far can backfire for your company. I believe finding the right DNA match between a company and an outsourcer is the most important aspect of…
20
April
2017
Evaluating call center software solutions can be a long and draining experience. But it’s also something a company shouldn’t take lightly. Your entire business literally depends on that solution. My company recently evaluated several products and decided on an industry-leading product we believe will help grow our business. Based on…
23
March
2017
The BPO market went through a consolidation a little over a decade ago where many of the big Tier 1 players were buying small-to-midsized players to expand their global presence. At the time, companies that outsourced viewed it as a good thing. But things are changing: Small-to-midsized BPOs are starting to…
17
March
2017
FOR IMMEDIATE RELEASE Laytonsville, MD – Transparent BPO – Earlier this week, Transparent BPO successfully completed its SOC 2 Audit. After undergoing a comprehensive analysis by a certified CPA firm, the audit was completed and Transparent BPO was awarded an extremely favorable opinion on their compliance with the SOC 2…
09
March
2017
Smartphones and social media have transformed the call center industry over the past decade. Companies use to dictate to the customers how and when they would be taking calls and via what method. Consumers were frustrated trying to reach tech support or customer service in the middle of their workdays…
23
February
2017
With so many options for outsourcing, it’s more important than ever to find a call center that is compatible with your company and its philosophy. Executives and salespeople love selling their business but what they sell may not be the reality of what’s happening on the call center floor.