Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
09
March
2017
Smartphones and social media have transformed the call center industry over the past decade. Companies use to dictate to the customers how and when they would be taking calls and via what method. Consumers were frustrated trying to reach tech support or customer service in the middle of their workdays…
23
February
2017
With so many options for outsourcing, it’s more important than ever to find a call center that is compatible with your company and its philosophy. Executives and salespeople love selling their business but what they sell may not be the reality of what’s happening on the call center floor.
09
February
2017
One of the most common reservations I hear from prospective clients concerns bad experiences with previous outsourcing. Understanding why some outsourcing relationships fail can dramatically increase your chances for success. While there are many reasons these relationships might fail, I’ve narrowed it down to two that I think are the…
20
January
2017
Nearshore Americas released a new article on Transparent BPO and Belize today. It was intended to highlight the progress and success of some great providers in Belize! See the article here: Nearshore Americas Article…
18
August
2016
Laytonsville, MD – Transparent BPO – Inc.com published its annual Inc.5000 rankings today and Transparent BPO, LLC landed at number 3,948 on the 2016 list. The annual awards presented by Inc.com are designed to showcase the fastest growing private companies in America. This is the second time Transparent BPO has…
23
July
2015
Transparent BPO was referenced in Nearshore Americas today in regards to trends in the industry attrition. See the full article here: Full Article…
10
March
2015
Bethesda, MD – Transparent BPO – Today, Transparent BPO, LLC is pleased to announce the addition of two key team members to its organization. Rob Johnson has joined the team as Transparent BPO’s new Director of Operations and Tiffany Rohlena has signed on as the Training Manager. Both Rob and…
18
February
2015
Bethesda, MD – Transparent BPO – Transparent BPO, LLC is pleased to announce the addition of Marilyn Soares as our new Director of Client Services. Based out of New York, Marilyn has overall responsibility for the client services team at Transparent BPO. She works closely with the account management team…
28
January
2015
One of Transparent BPO’s core values is social responsibility. In addition to helping with the Red Cross and other intuitions in Belize, this year, TransparentBPO was pleased to make donations to four schools in Belize that will impact both the community and our staff. Many of our employees have children…
19
January
2015
Today, Transparent BPO’s interview with CEOCFO Magazine was published. Read the interview here:Click Here…