Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!

Filter By:


Technology – Innovation in the Cloud

Evaluating call center software solutions can be a long and draining experience. But it’s also something a company shouldn’t take lightly. Your entire business literally depends on that solution. My company recently evaluated several products and decided on an industry-leading product we believe will help grow our business. Based on…


BPOs – One Size Doesn’t Fit All

The BPO market went through a consolidation a little over a decade ago where many of the big Tier 1 players were buying small-to-midsized players to expand their global presence. At the time, companies that outsourced viewed it as a good thing. But things are changing: Small-to-midsized BPOs are starting to…


Transparent BPO Receives SOC 2 Audit Certification

FOR IMMEDIATE RELEASE Laytonsville, MD – Transparent BPO – Earlier this week, Transparent BPO successfully completed its SOC 2 Audit. After undergoing a comprehensive analysis by a certified CPA firm, the audit was completed and Transparent BPO was awarded an extremely favorable opinion on their compliance with the SOC 2…


Why Business Process Outsourcing Relationships Fail

One of the most common reservations I hear from prospective clients concerns bad experiences with previous outsourcing. Understanding why some outsourcing relationships fail can dramatically increase your chances for success. While there are many reasons these relationships might fail, I’ve narrowed it down to two that I think are the…

Belize contact centers


Transparent BPO Welcomes New Key Team Members

Bethesda, MD – Transparent BPO – Today, Transparent BPO, LLC is pleased to announce the addition of two key team members to its organization. Rob Johnson has joined the team as Transparent BPO’s new Director of Operations and Tiffany Rohlena has signed on as the Training Manager. Both Rob and…