Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
01
March
2024
A star with over 15 years of experience driving operational excellence and client satisfaction in the BPO industry. Rockville, MD – Transparent BPO would like to announce the promotion of Raquel Artero to Director of Operations in recognition of her proven ability to scale teams, streamline processes, and cultivate high-performing…
29
February
2024
An expert in strategic planning and process enhancement Rockville, MD – Transparent BPO would like to announce our very own Anna Acosta’s promotion to Director of Operations, as recognition of their role in the growth and development of both the programs she has been involved with, as well as TBPO…
29
February
2024
Nearly a Decade of Experience, with a Track Record of Success Rockville, MD – Transparent BPO would like to announce the promotion of Kurt Camal, to Director of Operations, as recognition of his hard work, and impact on both employees specifically, and his programs in general. Kurt brings nearly…
26
February
2024
Award continues recognition of Transparent BPO as one of the world’s best outsourcing services providers Transparent BPO, a leading nearshore, and offshore contact center solutions provider is pleased to announce the company’s selection for The 2024 Global Outsourcing 100® by the International Association of Outsourcing Professionals® (IAOP®). The Global Outsourcing 100, now in its…
02
February
2023
The ideal contact center ratio is not a one-size-fits-all proposition. By Jon Williams, Sr. Site Director of Belize Operations, Transparent BPO Formulas help businesses run smoothly. There are a host of prescribed formulas for running a successful and profitable enterprise, from the cost of goods sold to inventory shrinkage formulas.
14
December
2021
Transparent BPO core value comes alive with selfless acts By Rob Johnson, Senior Vice President of Belize Operations, Transparent BPO My colleagues in Belize know how to breathe life into our core values. Far too often, we read corporate statements that look great on a well-designed website accompanied by wonderful…
26
March
2019
The call center industry continues to expand globally as companies seek to balance labor availability, labor costs, geopolitical stability, and business climate says the Site Selection Group (SSG) in its latest location trend report, which identified regions showing the highest rates of growth. The report’s findings are as follows:…
11
February
2019
The low U.S. unemployment rate, currently four percent, tends to have a detrimental effect on employee retention, especially among low wage, entry-level positions, such as those found in contact centers. In those cases, turnover rates spike as competition for labor increases. That’s why, in today’s economic climate, companies should not rely…
04
December
2018
November 30 marked the end of the 2018 Atlantic basin hurricane season. Eight storms were recorded with two — Florence and Michael — considered major. How did Belize fare? The country was spared once again, as in recent years, which is typical for Belize (and good news for any company…
04
June
2018
Belize, the Central American country bordered by Mexico and Guatemala, is known for many things: beautiful beaches, pristine Caribbean waters, ancient Mayan ruins, rainforests filled with exotic flora and fauna, and much more. Thinking of Belize as a nearshore outsourcing destination, however, rarely crosses anyone’s mind. To be clear,…
