ICMI Lists Transparent BPO as 2018 Contact Center Awards Finalist: 3 Categories

15 May, 2018



ICMI Lists Transparent BPO as 2018 Contact Center Awards Finalist, 3 Categories

Laytonsville, MD (May 15, 2018) — We are pleased to announce that Transparent BPO has made the list of finalists for the 2018 International Customer Management Institute (ICMI) Global Contact Center Awards in three categories: Best Contact Center Culture, Best Outsourcing Provider, and Best Contact Center Supervisor.

ICMI, an event and training resource provider for customer management professionals, sponsors the annual awards program to honor companies, contact centers, and individuals that have demonstrated outstanding leadership, vision, and innovation in the customer service industry.

Candidates compete for awards from among 15 different categories. A judging panel consisting of more than 45 industry thought leaders reviews each entry and ranks them according to pre-defined criteria, narrowing the field to a list of finalists. The panel then selects the winners based on the value of their contributions to the industry.

“Settling on a list of finalists was not an easy task,” said Erica Marois, ICMI Global Contact Center Awards Manager, ICMI. “We poured over hundreds of very worthy applications and evaluated them against the category standards. We congratulate Transparent BPO on making the cut.”

Winning individuals and companies will be announced at the ICMI Global Contact Center Award Party on May 22, 2018, at a celebration held in conjunction with the annual ICMI Contact Center Expo & Conference in Orlando, Florida. Finalists will receive certificates commemorating their achievements, and winners will receive personalized trophies to take back to their contact center.

“The ICMI Global Contact Center Awards is one of the most highly-regarded recognition platforms for customer service centers of all sizes,” said Scott Newman, CEO, Transparent BPO. “To be listed as a finalist in not one but three categories is quite an achievement. We are both humble and proud at the same time to receive such favorable consideration from the judges.”

Categories for which Transparent BPO was selected are:

Best Contact Center Culture – Organizations that receive this award demonstrate a commitment to fostering a creative and collaborative work environment that has positively impacted both the employee and customer experience.

Best Contact Center Supervisor – This category is open to those who supervise agents regularly and provide support to customer-facing individuals. Transparent BPO nominated Kyla Castro due to her leadership style, motivational abilities, and commitment to improving the customer experience.

Best Outsourcing Provider – ICMI gives this award to the outsourcing partner that has most successfully leveraged their client relationships to improve the customer experience.

About Transparent BPO:
Transparent BPO was founded in 2009 to provide its clients with superior call center services and business process outsourcing at competitive pricing. The company chose Belize to conduct contact center operations due to the country’s educated English-speaking population, reliable telecommunications, and overall friendly environment. With Spanish being the second language of Belize, Transparent BPO also has highly-qualified bilingual agents. Transparent’s state-of-the-art call center system development and IT support allow for seamless integration, resulting in a transparent business relationship.

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Paul Chaney
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