Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
18
November
2019
Nothing is more important to the ongoing success of a contact center than its ability to identify and develop tomorrow’s leaders today. Yet, many customer service contact centers place little time or value in cultivating leaders and often limit formal agent training to the initial two-week period — just enough…
12
November
2019
I consistently hear from contact center professionals that attrition in 2019 is higher than ever, and many new-hire classes intended to accommodate seasonal ramps fall short of recruiting goals. But agent attrition has always been a burden on a company’s bottom line. When turnover runs rampant in the contact…
04
November
2019
This post — part four of our Expert Interview Series — features author, speaker, and customer experience consultant, Shep Hyken. A recent Forrester study reported that customer experience (CX) in 2019 is a mixed bag. Some companies are seeing modest gains while others are suffering from what Forrester…
23
October
2019
There’s no need to let a disaster worry you, not when you have a business continuity and recovery plan. With a plan in place, you can face whatever event lands on your doorstep, whether it’s weather-related, a man-made occurrence, geopolitical risk, company-created situation, or something else potentially just as…
15
October
2019
FOR IMMEDIATE RELEASE Record growth inspires company to shift from shared team to site-based BPO model, hire executive team to oversee LAYTONSVILLE, MD (October 15, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer, today announced that it has hired Shari Perusic as Site Director in one of…
07
October
2019
Frost & Sullivan, a business consulting firm, just announced the release of a new white paper about Belize, entitled Smaller By Design: Belize as a Premier Outsourcing Destination, which features Transparent BPO. “Belize is the only native English-speaking country in Central America and offers an optimal combination of economic, cultural…
30
September
2019
This post — part three of our Expert Interview Series — features Brett Bayduss, Partner, Site Selection Group. Market saturation is one critical factor brands must consider when making contact center site selection decisions. The employee attrition, wage inflation, and hiring challenges due to increased competition that often…
17
September
2019
Belize, where our contact centers are located, is home to Marie Sharp’s, a well-known hot sauce company. While not as popular as Tabasco, the company, named for its founder, produces products made with a unique secret carrot-based habanero pepper recipe. To ensure Transparent BPO achieves the goals our clients…
12
September
2019
FOR IMMEDIATE RELEASE Belmopan expansion will provide hundreds of employment opportunities for Cayo district residents LAYTONSVILLE, MD (September 12, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer, today announced plans to open a contact center, it’s fourth, in Belmopan, Belize in 2020. The expansion marks the first…
09
September
2019
Nearshore Americas recently reported on the opening of our newest contact center, Seaside, referring to it as a “mega call center” in the title. Nearshore call center services provider Transparent BPO has unveiled its third contact center in Belize, making room for adding another 400 staff to its…