Top Takeaways from the 46th Annual Training Conference & Expo

23 February, 2023


Developing Your Talent Pipeline and Other Hot Topics

Training, leadership development, learning and performance professionals came together in Orlando for the 46th Annual Training Conference & Expo. Hugh Rumbaugh, Director of Digital Learning at Transparent BPO, was our eyes and ears, recording his top takeaways and how they can apply to the contact center industry.

To no surprise, AI, and more specifically ChatGPT, was discussed throughout the event and how it can be used to accelerate developing any organization’s talent pipeline.

For more information on that and to discover other takeaways, watch Hugh’s vlog now: