Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
05
June
2019
FOR IMMEDIATE RELEASE LAYTONSVILLE, MD (June 5, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer with operations in Belize, today announced that Scott Newman, co-founder and CEO, will be a panelist at the Execs In The Know Outsourcing Briefing, June 12, 2019, in Richmond,…
08
May
2019
FOR IMMEDIATE RELEASE LAYTONSVILLE, MD (May 8, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer with operations in Belize, today announced that Rob Johnson, Vice President of Global Operations, will be a panelist at the Outsource to the Caribbean (OCC 2019) conference, being…
01
May
2019
FOR IMMEDIATE RELEASE LAYTONSVILLE, MD (May 1, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer with operations in Belize, today announced that Scott Newman, Founder and CEO, will be a presenter at the upcoming ICMI Contact Center Expo, May 13-16, 2019, in Ft. Lauderdale, Florida.
12
February
2019
FOR IMMEDIATE RELEASE LAYTONSVILLE, MD (February 12, 2019) — Transparent BPO (TBPO), a nearshore contact center and business process outsourcer with operations in Belize, today announced that it is sponsoring eTail West, the longest running event series dedicated to the continued growth and evolution of the online and omni-channel retail industry,…
27
December
2018
FOR IMMEDIATE RELEASE Laytonsville, MD (December 27, 2018) — Transparent BPO announced today that it has completed the Payment Card Industry Data Security Standard (PCI DSS) Level 1 Certification for the second consecutive year. PCI DSS is a set of security standards formed in 2004 by Visa, MasterCard, Discover…
28
November
2018
FOR IMMEDIATE RELEASE LAYTONSVILLE, MD (November 28, 2018) — Transparent BPO (TBPO), a nearshore contact center and business process outsourcer with operations in Belize, today announced the launch of the Employee Rewards Center, an online shopping portal where TBPO staff can use credits earned for performance to buy products, bid…
24
October
2018
For Immediate Release LAYTONSVILLE, MD (October 24, 2018) — Transparent BPO, a nearshore contact center and business process outsourcer, announced today that it has selected TalentKeepers, a leading employee engagement and retention solutions provider, to conduct an employee engagement survey initiative to better understand and respond to the needs of…
03
October
2018
For Immediate Release LAYTONSVILLE, MD (October 3, 2018) — Transparent BPO, a nearshore contact center and business process outsourcer, announced today that it had been named by the Washington Business Journal (WBJ) as one of the D.C. area’s 75 fastest growing companies for 2018. Transparent was chosen from among…
06
September
2018
New contact center will increase agent seat capacity to 1,280, the largest in Belize. For Immediate Release LAYTONSVILLE, MD (September 6, 2018) — Transparent BPO, a nearshore contact center and business process outsourcer, announced today that it is expanding operations in Belize with the addition of a 32,900 square…
15
May
2018
FOR IMMEDIATE RELEASE ICMI Lists Transparent BPO as 2018 Contact Center Awards Finalist, 3 Categories Laytonsville, MD (May 15, 2018) — We are pleased to announce that Transparent BPO has made the list of finalists for the 2018 International Customer Management Institute (ICMI) Global Contact Center Awards in…