Transparent CEO to Present at Major Contact Center Industry Conference

01 May, 2019




LAYTONSVILLE, MD (May 1, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer with operations in Belize, today announced that Scott Newman, Founder and CEO, will be a presenter at the upcoming ICMI Contact Center Expo, May 13-16, 2019, in Ft. Lauderdale, Florida.

Newman, along with Christopher Mulligan, CEO of Talentkeepers, an employee engagement solutions provider, will present on the subject Boost Your Culture by Putting Employee Engagement Metrics to Work.

Topics the pair will discuss include why employee retention and engagement matter, how to use data to drive decisions, the real cost of agent attrition, how to create an employee engagement culture, ways to leverage leaders, and practical strategies to get results.

“Improving employee engagement and retention has a direct impact on key operational performance metrics,” Newman said. “During the session, Chris and I will introduce new approaches to measuring engagement and present innovative strategies for creating a culture where high performance, teamwork, and empowering leaders energize the people around them.”

Session attendees will also learn how to use employee engagement survey data to create meaningful metrics and measurements. In addition, Newman will present a case study describing Transparent BPO’s successful use of metrics to build employee commitment and create an engaged workforce culture.

The Contact Center Expo is in its sixteenth year. The 2019 event will feature interactive workshops, detailed case studies, and in-depth sessions led by contact center industry leaders.

“The contact center and customer service industry is experiencing incredible waves of transformation — from the implementation of new technology to the use of updated customer experience strategies,” said Patty Caron, Event Director, ICMI. “We’ve designed our 2019 program to address all aspects of customer experience, giving attendees the opportunity to delve into the areas that are most relevant to their needs in order to efficiently enhance their skills and build on their experiences.”

Newman’s presentation will take place on Tuesday, May 14, from 3:15 – 4:15 p.m. EDT.

Visit the ICMI Contact Center Expo website for more information:

About Transparent BPO

Transparent BPO was founded in 2009 to provide its clients with superior contact center services and business process outsourcing at competitive pricing. As one of the fastest-growing countries in Central America, Belize is Transparent’s ideal location for its contact center operations.

Belize offers an educated English-speaking population, reliable telecommunications, and an overall friendly environment. With Spanish being the second language of Belize, Transparent BPO can provide highly qualified bi-lingual agents. Also, Transparent’s state-of-the-art contact center system development and IT support allow for seamless integration, resulting in a transparent business relationship.

Visit our website — — to learn more about our organization and services.

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Paul Chaney
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