Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
21
October
2020
FOR IMMEDIATE RELEASE Award Recognizes Top BPO at Delivering Superior Customer Experiences Rockville, MD, October 16, 2020 — Transparent BPO, a leader in nearshore and offshore contact center solutions, was announced the winner of the coveted “Best Outsourcing Provider” at the 2020 ICMI Global Contact Center Awards. This award honors…
15
October
2020
FOR IMMEDIATE RELEASE Financial Veteran Natalie Dickey Appointed as Vice President of Finance for Rapidly Growing Company Rockville, MD (October 15, 2020) — Transparent BPO, a global contact center, and business process outsourcer, today announced the hiring of Natalie Dickey as Vice President of Finance. Dickey is responsible for Financial Planning,…
13
October
2020
FOR IMMEDIATE RELEASE Belmopan expansion will provide hundreds of employment opportunities for Cayo district residents ROCKVILLE, MD (October 13th 2020)— Transparent BPO, the leader in outsourced customer experience solutions in Belize, today announced the opening of a new contact center in Belmopan, the nation’s capital. The new facility operates 400…
17
March
2020
FOR IMMEDIATE RELEASE Global contact center consulting organization puts Transparent on shortlist of finalists for Best Outsourcing Provider and Best Contact Center Manager Rockville, MD (March 17, 2020) — Transparent BPO announced today that it is a finalist in the 2020 International Customer Management Institute (ICMI) Global Contact Center Awards…
03
March
2020
FOR IMMEDIATE RELEASE Outsourcing industry leader Lance Hale will serve newly-minted role to oversee company operations, set stage for growth in new markets Rockville, MD (March 3, 2020) — Transparent BPO, a nearshore contact center and business process outsourcer, today announced the hiring of Lance Hale as president to support the…
12
December
2019
FOR IMMEDIATE RELEASE Jason Sterns, Vice President of Business Development, joins select group of contact center industry professionals to contribute content to ICMI audience LAYTONSVILLE, MD (December 12, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer, today announced that Jason Sterns, Vice President of Business Development, has…
15
October
2019
FOR IMMEDIATE RELEASE Record growth inspires company to shift from shared team to site-based BPO model, hire executive team to oversee LAYTONSVILLE, MD (October 15, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer, today announced that it has hired Shari Perusic as Site Director in one of…
12
September
2019
FOR IMMEDIATE RELEASE Belmopan expansion will provide hundreds of employment opportunities for Cayo district residents LAYTONSVILLE, MD (September 12, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer, today announced plans to open a contact center, it’s fourth, in Belmopan, Belize in 2020. The expansion marks the first…
29
August
2019
FOR IMMEDIATE RELEASE Seaside location opening makes Transparent largest BPO in the Central American country LAYTONSVILLE, MD (August 29, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer, celebrated the grand opening of its third contact center in Belize, Seaside, with a ribbon-cutting on Friday, August 23,…
03
July
2019
For Immediate Release LAYTONSVILLE, MD (July 3, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer, is pleased to announce the promotion of four of its staff to senior positions within the company. Rob Johnson, with more than 25 years of business management experience, 19 in the…