Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!

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12
November
2019

3 Drivers of U.S. Contact Center Agent Attrition & 1 Cost-effective Solution

I consistently hear from contact center professionals that attrition in 2019 is higher than ever, and many new-hire classes intended to accommodate seasonal ramps fall short of recruiting goals. But agent attrition has always been a burden on a company’s bottom line. When turnover runs rampant in the contact…

3 Drivers of U.S. Contact Center Agent Attrition & 1 Cost-effective Solution

26
March
2019

Choosing Call Center Locations: Quality Over Cost Deciding Factor Says New Report

The call center industry continues to expand globally as companies seek to balance labor availability, labor costs, geopolitical stability, and business climate says the Site Selection Group (SSG) in its latest location trend report, which identified regions showing the highest rates of growth. The report’s findings are as follows:…