12
November
2019
3 Drivers of U.S. Contact Center Agent Attrition & 1 Cost-effective Solution
I consistently hear from contact center professionals that attrition in 2019 is higher than ever, and many new-hire classes intended to accommodate seasonal ramps fall short of recruiting goals. But agent attrition has always been a burden on a company’s bottom line. When turnover runs rampant in the contact…
