Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals β€” all designed to help your company grow!

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12
November
2019

3 Drivers of U.S. Contact Center Agent Attrition & 1 Cost-effective Solution

I consistently hear from contact center professionals that attrition in 2019 is higher than ever, and many new-hire classes intended to accommodate seasonal ramps fall short of recruiting goals. But agent attrition has always been a burden on a company’s bottom line. When turnover runs rampant in the contact…

3 Drivers of U.S. Contact Center Agent Attrition & 1 Cost-effective Solution