Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
15
May
2018
FOR IMMEDIATE RELEASE ICMI Lists Transparent BPO as 2018 Contact Center Awards Finalist, 3 Categories Laytonsville, MD (May 15, 2018) — We are pleased to announce that Transparent BPO has made the list of finalists for the 2018 International Customer Management Institute (ICMI) Global Contact Center Awards in…
09
May
2018
FOR IMMEDIATE RELEASE Transparent BPO Presenting Sponsor of Ryan Kerrigan Leukemia Golf Classic for Second Consecutive Year Laytonsville, MD – Transparent BPO today announces that it has agreed to be the Presenting Sponsor for the annual Ryan Kerrigan Leukemia Golf Classic for the second consecutive year. “The Leukemia…
02
May
2018
FOR IMMEDIATE RELEASE Laytonsville, MD (May 2, 2018) – Transparent BPO today announced the completion of a SOC 2 Audit, effective April 24, 2018, after undergoing an extensive review and analysis by The Moore Group, a CPA firm specializing in SOC audits. Transparent BPO was awarded an extremely favorable opinion for…
30
April
2018
I attended the PACE 2018 Convention & Expo in Atlanta April 15-18. Here’s a summary of the events I participated in along with my observations and insights regarding the experience. Sunday The event kicked off Sunday night with a networking session filled with friendly people, engaging vendors,…
10
April
2018
A phone call with a live agent is still the number one channel for customer service despite the many options currently available (IVR, chat, email, and more). That’s according to the 2018 Contact Center Satisfaction Index (CCSI), a report compiled each year by market research consulting firm CFI…
06
April
2018
Transparent BPO is continuing our engagement with and contribution to the BPO contact center outsourcing industry this year through attendance at several upcoming conferences. We will take the new insights we come back with and implement within our Belize call centers and share them with our customers as well. We look…
14
November
2017
For Immediate Release November 14, 2017 Laytonsville, MD – Transparent BPO announced today that it has completed its Payment Card Industry (PCI) Level 1 Certification. “This really is a huge milestone for our organization,” said Scott Newman, company founder and CEO. “Although we have used PCI best practices for…
06
November
2017
Scott Newman, CEO at Transparent BPO, and Pat Ricken, Director of Training, QA and Leadership Development, were quoted in an article about the evolution of the English language in nearshore countries, Belize in particular. The article discussed the idioms used by Belizeans and the training involved in creating a more…
06
November
2017
Transparent BPO’s CEO, Scott Newman, was quoted in a Nearshore Americas’ article regarding the quality of English in Belize. I’ve outsourced work all over the world, but the English in Belize is better than any destination I’ve seen,” Newman said. Read the full article here.
05
October
2017
For Immediate Release October 5, 2017Laytonsville, MD – Transparent BPO announced today that it has selected and implemented Kronos Incorporated as its new Human Resources, Recruiting and Time Tracking Management System. “Our company set out a few goals at the beginning of 2017 in regard to our technology…