Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
12
February
2019
FOR IMMEDIATE RELEASE LAYTONSVILLE, MD (February 12, 2019) — Transparent BPO (TBPO), a nearshore contact center and business process outsourcer with operations in Belize, today announced that it is sponsoring eTail West, the longest running event series dedicated to the continued growth and evolution of the online and omni-channel retail industry,…
11
February
2019
The low U.S. unemployment rate, currently four percent, tends to have a detrimental effect on employee retention, especially among low wage, entry-level positions, such as those found in contact centers. In those cases, turnover rates spike as competition for labor increases. That’s why, in today’s economic climate, companies should not rely…
03
January
2019
Belize Prime Minister, Dean Barrow, included a reference to Transparent BPO in his annual New Year’s address: “One example of this is illustrated by the recent news, headlined by Nearshore Americas, that Transparent BPO is currently building Belize’s biggest call center. According to our Trade Minister, construction…
27
December
2018
FOR IMMEDIATE RELEASE Laytonsville, MD (December 27, 2018) — Transparent BPO announced today that it has completed the Payment Card Industry Data Security Standard (PCI DSS) Level 1 Certification for the second consecutive year. PCI DSS is a set of security standards formed in 2004 by Visa, MasterCard, Discover…
15
December
2018
Nearshore Americas, a business publication on IT outsourcing, BPO, and services in the Americas, published an article earlier this month announcing the construction of our new contact center, which will house an additional 465 agents. Read the article here: https://www.nearshoreamericas.com/transparent-bpo-build-belizes-biggest-call-center/…
12
December
2018
U.S. brands are out of touch with their customers’ needs says Forrester’s Customer Experience Index, recently released. The result is a “dangerous gap” in consumers’ sense of emotional engagement, connection, and loyalty. “We are living in a market where customers are increasingly free agents and where adoption and abandonment…
04
December
2018
November 30 marked the end of the 2018 Atlantic basin hurricane season. Eight storms were recorded with two — Florence and Michael — considered major. How did Belize fare? The country was spared once again, as in recent years, which is typical for Belize (and good news for any company…
29
November
2018
Words are powerful. The right words spoken by a skilled contact center agent are not only powerful but persuasive as well. And in an industry where relatively low conversion rates may be considered a “good day,” the words used in a message (the call script or call guide) can make…
28
November
2018
FOR IMMEDIATE RELEASE LAYTONSVILLE, MD (November 28, 2018) — Transparent BPO (TBPO), a nearshore contact center and business process outsourcer with operations in Belize, today announced the launch of the Employee Rewards Center, an online shopping portal where TBPO staff can use credits earned for performance to buy products, bid…
15
November
2018
There are many reasons to retain good contact center agents. For one, they achieve higher performance metrics, such as AHT, FCR, and CSAT. Engaged employees also stay longer, reducing attrition and the costs associated with it. Highly-engaged employees go the extra mile to drive your business forward. Best of all,…