Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
05
June
2019
FOR IMMEDIATE RELEASE LAYTONSVILLE, MD (June 5, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer with operations in Belize, today announced that Scott Newman, co-founder and CEO, will be a panelist at the Execs In The Know Outsourcing Briefing, June 12, 2019, in Richmond,…
21
May
2019
The IT network, where the processing of sensitive data is done and calls are being answered and initiated, is a crucial part of a contact center’s customers’ business model. Customers trust the outsourced vendors they work with to make sure their data is always available, managed with integrity, and kept…
09
May
2019
Finding a quality, affordable outsourced contact center partner can be hard. There are many factors to consider, including site location, company culture, the technology in use, price, quality, and more. Certainly, you want to find the partner that is the right fit for your business needs. You also want one…
08
May
2019
FOR IMMEDIATE RELEASE LAYTONSVILLE, MD (May 8, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer with operations in Belize, today announced that Rob Johnson, Vice President of Global Operations, will be a panelist at the Outsource to the Caribbean (OCC 2019) conference, being…
01
May
2019
FOR IMMEDIATE RELEASE LAYTONSVILLE, MD (May 1, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer with operations in Belize, today announced that Scott Newman, Founder and CEO, will be a presenter at the upcoming ICMI Contact Center Expo, May 13-16, 2019, in Ft. Lauderdale, Florida.
26
April
2019
Transparent BPO CEO Scott Newman was interviewed by Nearshore Americas for an article addressing U.S. State Department travel advisory warnings for Belize and Guatemala. “The US recently raised its travel advisory alerts for Belize and Guatemala to Level 2: ‘Exercise Extreme Caution’, but BPO companies active in the Central American…
25
April
2019
The advent of artificial intelligence, chatbots, and automation is changing the customer service landscape. Through them, people can get their basic business needs taken care of without ever speaking to a human. More complex, higher order interactions, however, still require contact center agents, and the customer expects more of the…
11
April
2019
In the two previous posts in this series, I talked about the need to hire the right agents for the outbound role, train them well, and prepare them to deliver the right messaging to your prospects — all critical elements to generating strong conversion rates. To run a…
29
March
2019
Site Selection Group, a BPO location advisory firm, recognized Transparent BPO as one of 15 companies undergoing what it referred to as “massive call center expansion” in Q1 2019. “Companies added over 32,000 call center jobs in the first quarter of 2019 as the call center industry continues to hang in…
26
March
2019
The call center industry continues to expand globally as companies seek to balance labor availability, labor costs, geopolitical stability, and business climate says the Site Selection Group (SSG) in its latest location trend report, which identified regions showing the highest rates of growth. The report’s findings are as follows:…