23
July
2018
I wrote an article for Nearshore Americas — the second in a series of six that Jason Sterns, our VP of business development, and I are contributing to the publication — on the topic of BPO vendor selection mistakes and how to avoid them. In the article, I list ten…
17
July
2018
Our Mission: “Through training, we develop high-performing employees to support our company’s Mission, Values, growth, and success.” Our Motto: “Our goal is YOUR success.” One word, exemplified in our mission statement and motto, sums up the goal of training and development here at Transparent BPO: Success. It’s a word we…
10
July
2018
I attended Nexus 2018, a nearshore outsourcing conference hosted by Nearshore Americas, last month in San Francisco, where I had the opportunity to interact with many organizations that have BPO and IT operations in LATAM. The conference attendees were friendly and engaging. Everyone I met, from a…
02
July
2018
Much has been written lately about the use of artificial intelligence and automation in contact centers. Our VP of business development Jason Sterns penned a feature article for Nearshore Americas entitled High-Tech Demands High-Touch: Why Advances in AI Won’t Replace Live Agents outlining ways technology will impact the…
04
June
2018
Belize, the Central American country bordered by Mexico and Guatemala, is known for many things: beautiful beaches, pristine Caribbean waters, ancient Mayan ruins, rainforests filled with exotic flora and fauna, and much more. Thinking of Belize as a nearshore outsourcing destination, however, rarely crosses anyone’s mind. To be clear,…
22
May
2018
Recently, I had an opportunity to attend the SOCAP Southwest chapter meeting in Denver, which focused on the use of artificial intelligence (AI) in the contact center. The meeting consisted of a series of sessions addressing various aspects of AI and automation technology. Here’s a brief run-down: AI in…
15
May
2018
FOR IMMEDIATE RELEASE ICMI Lists Transparent BPO as 2018 Contact Center Awards Finalist, 3 Categories Laytonsville, MD (May 15, 2018) — We are pleased to announce that Transparent BPO has made the list of finalists for the 2018 International Customer Management Institute (ICMI) Global Contact Center Awards in three categories:…
09
May
2018
FOR IMMEDIATE RELEASE Transparent BPO Presenting Sponsor of Ryan Kerrigan Leukemia Golf Classic for Second Consecutive Year Laytonsville, MD – Transparent BPO today announces that it has agreed to be the Presenting Sponsor for the annual Ryan Kerrigan Leukemia Golf Classic for the second consecutive year. “The Leukemia…
02
May
2018
FOR IMMEDIATE RELEASE Laytonsville, MD (May 2, 2018) – Transparent BPO today announced the completion of a SOC 2 Audit, effective April 24, 2018, after undergoing an extensive review and analysis by The Moore Group, a CPA firm specializing in SOC audits. Transparent BPO was awarded an extremely favorable opinion for…
30
April
2018
I attended the PACE 2018 Convention & Expo in Atlanta April 15-18. Here’s a summary of the events I participated in along with my observations and insights regarding the experience. Sunday The event kicked off Sunday night with a networking session filled with friendly people, engaging vendors,…