27
December
2018
FOR IMMEDIATE RELEASE Laytonsville, MD (December 27, 2018) — Transparent BPO announced today that it has completed the Payment Card Industry Data Security Standard (PCI DSS) Level 1 Certification for the second consecutive year. PCI DSS is a set of security standards formed in 2004 by Visa, MasterCard, Discover…
15
December
2018
Nearshore Americas, a business publication on IT outsourcing, BPO, and services in the Americas, published an article earlier this month announcing the construction of our new contact center, which will house an additional 465 agents. Read the article here: https://www.nearshoreamericas.com/transparent-bpo-build-belizes-biggest-call-center/…
12
December
2018
U.S. brands are out of touch with their customers’ needs says Forrester’s Customer Experience Index, recently released. The result is a “dangerous gap” in consumers’ sense of emotional engagement, connection, and loyalty. “We are living in a market where customers are increasingly free agents and where adoption and abandonment…
04
December
2018
November 30 marked the end of the 2018 Atlantic basin hurricane season. Eight storms were recorded with two — Florence and Michael — considered major. How did Belize fare? The country was spared once again, as in recent years, which is typical for Belize (and good news for any company…
29
November
2018
Words are powerful. The right words spoken by a skilled contact center agent are not only powerful but persuasive as well. And in an industry where relatively low conversion rates may be considered a “good day,” the words used in a message (the call script or call guide) can make…
28
November
2018
FOR IMMEDIATE RELEASE LAYTONSVILLE, MD (November 28, 2018) — Transparent BPO (TBPO), a nearshore contact center and business process outsourcer with operations in Belize, today announced the launch of the Employee Rewards Center, an online shopping portal where TBPO staff can use credits earned for performance to buy products, bid…
15
November
2018
There are many reasons to retain good contact center agents. For one, they achieve higher performance metrics, such as AHT, FCR, and CSAT. Engaged employees also stay longer, reducing attrition and the costs associated with it. Highly-engaged employees go the extra mile to drive your business forward. Best of all,…
10
November
2018
The Washington Business Journal listed Transparent BPO as one of 2018’s 75 fastest-growing companies in the DC area. To qualify, each company listed had to be headquartered in the greater Washington DC area, private and independently owned. Companies also had to have revenue growth each year between 2015 and 2017,…
09
November
2018
The end goal of any contact center is to provide outstanding service to its clients and their customers. That starts at the agent level based on their interactions with customers and the ability to take care of the customer’s needs professionally and efficiently. A big part of management’s job is…
24
October
2018
For Immediate Release LAYTONSVILLE, MD (October 24, 2018) — Transparent BPO, a nearshore contact center and business process outsourcer, announced today that it has selected TalentKeepers, a leading employee engagement and retention solutions provider, to conduct an employee engagement survey initiative to better understand and respond to the needs of…