Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all from an operator’s perspective.

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18
November
2019

How to Turn Your Customer Service Contact Center Agents Into ‘Rising Stars’

Nothing is more important to the ongoing success of a contact center than its ability to identify and develop tomorrow’s leaders today. Yet, many customer service contact centers place little time or value in cultivating leaders and often limit formal agent training to the initial two-week period — just enough…