08
May
2019
FOR IMMEDIATE RELEASE LAYTONSVILLE, MD (May 8, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer with operations in Belize, today announced that Rob Johnson, Vice President of Global Operations, will be a panelist at the Outsource to the Caribbean (OCC 2019) conference, being…
01
May
2019
FOR IMMEDIATE RELEASE LAYTONSVILLE, MD (May 1, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer with operations in Belize, today announced that Scott Newman, Founder and CEO, will be a presenter at the upcoming ICMI Contact Center Expo, May 13-16, 2019, in Ft. Lauderdale, Florida.
26
April
2019
Transparent BPO CEO Scott Newman was interviewed by Nearshore Americas for an article addressing U.S. State Department travel advisory warnings for Belize and Guatemala. “The US recently raised its travel advisory alerts for Belize and Guatemala to Level 2: ‘Exercise Extreme Caution’, but BPO companies active in the Central American…
25
April
2019
The advent of artificial intelligence, chatbots, and automation is changing the customer service landscape. Through them, people can get their basic business needs taken care of without ever speaking to a human. More complex, higher order interactions, however, still require contact center agents, and the customer expects more of the…
11
April
2019
In the two previous posts in this series, I talked about the need to hire the right agents for the outbound role, train them well, and prepare them to deliver the right messaging to your prospects — all critical elements to generating strong conversion rates. To run a…
29
March
2019
Site Selection Group, a BPO location advisory firm, recognized Transparent BPO as one of 15 companies undergoing what it referred to as “massive call center expansion” in Q1 2019. “Companies added over 32,000 call center jobs in the first quarter of 2019 as the call center industry continues to hang in…
26
March
2019
The call center industry continues to expand globally as companies seek to balance labor availability, labor costs, geopolitical stability, and business climate says the Site Selection Group (SSG) in its latest location trend report, which identified regions showing the highest rates of growth. The report’s findings are as follows:…
12
February
2019
FOR IMMEDIATE RELEASE LAYTONSVILLE, MD (February 12, 2019) — Transparent BPO (TBPO), a nearshore contact center and business process outsourcer with operations in Belize, today announced that it is sponsoring eTail West, the longest running event series dedicated to the continued growth and evolution of the online and omni-channel retail industry,…
11
February
2019
The low U.S. unemployment rate, currently four percent, tends to have a detrimental effect on employee retention, especially among low wage, entry-level positions, such as those found in contact centers. In those cases, turnover rates spike as competition for labor increases. That’s why, in today’s economic climate, companies should not rely…
03
January
2019
Belize Prime Minister, Dean Barrow, included a reference to Transparent BPO in his annual New Year’s address: “One example of this is illustrated by the recent news, headlined by Nearshore Americas, that Transparent BPO is currently building Belize’s biggest call center. According to our Trade Minister, construction…