Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
23
July
2018
I wrote an article for Nearshore Americas — the second in a series of six that Jason Sterns, our VP of business development, and I are contributing to the publication — on the topic of BPO vendor selection mistakes and how to avoid them. In the article, I list ten…
10
July
2018
I attended Nexus 2018, a nearshore outsourcing conference hosted by Nearshore Americas, last month in San Francisco, where I had the opportunity to interact with many organizations that have BPO and IT operations in LATAM. The conference attendees were friendly and engaging. Everyone I met, from a…
04
June
2018
Belize, the Central American country bordered by Mexico and Guatemala, is known for many things: beautiful beaches, pristine Caribbean waters, ancient Mayan ruins, rainforests filled with exotic flora and fauna, and much more. Thinking of Belize as a nearshore outsourcing destination, however, rarely crosses anyone’s mind. To be clear,…
06
April
2018
Transparent BPO is continuing our engagement with and contribution to the BPO contact center outsourcing industry this year through attendance at several upcoming conferences. We will take the new insights we come back with and implement within our Belize call centers and share them with our customers as well. We look…