10
April
2018
A phone call with a live agent is still the number one channel for customer service despite the many options currently available (IVR, chat, email, and more). That’s according to the 2018 Contact Center Satisfaction Index (CCSI), a report compiled each year by market research consulting firm CFI…
06
April
2018
Transparent BPO is continuing our engagement with and contribution to the BPO contact center outsourcing industry this year through attendance at several upcoming conferences. We will take the new insights we come back with and implement within our Belize call centers and share them with our customers as well. We look…
14
November
2017
For Immediate Release November 14, 2017 Laytonsville, MD – Transparent BPO announced today that it has completed its Payment Card Industry (PCI) Level 1 Certification. “This really is a huge milestone for our organization,” said Scott Newman, company founder and CEO. “Although we have used PCI best practices for…
06
November
2017
Scott Newman, CEO at Transparent BPO, and Pat Ricken, Director of Training, QA and Leadership Development, were quoted in an article about the evolution of the English language in nearshore countries, Belize in particular. The article discussed the idioms used by Belizeans and the training involved in creating a more…
06
November
2017
Transparent BPO’s CEO, Scott Newman, was quoted in a Nearshore Americas’ article regarding the quality of English in Belize. I’ve outsourced work all over the world, but the English in Belize is better than any destination I’ve seen,” Newman said. Read the full article here.
05
October
2017
For Immediate Release October 5, 2017Laytonsville, MD – Transparent BPO announced today that it has selected and implemented Kronos Incorporated as its new Human Resources, Recruiting and Time Tracking Management System. “Our company set out a few goals at the beginning of 2017 in regard to our technology…
28
September
2017
For Immediate ReleaseAtlanta, GA – September 28, 2017: Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, announces that Transparent BPO has selected the Noble® Enterprise Cloud solution to support the company’s business processing outsourcing services. “Transparent BPO was looking for a technology…
13
September
2017
For Immediate Release September 13, 2017Laytonsville, MD – Transparent BPO today announced the onboarding of a new talent assessment tool, TalentPitch by Harver. Company CEO, Scott Newman said, “We are extremely excited to integrate TalentPitch into our new hire process. We have been doing assessment testing for years to ensure…
08
September
2017
Today, Nearshore Americas published an article on how to prevent downtime in the BPO industry. As one of the industry’s experts in BPO network infrastructure, our Director of Network Infrastructure, Peter Fisher, was interviewed for the publication. See the article here: http://www.nearshoreamericas.com/downtime-prevention-bpo-business-continuity…
01
June
2017
In a BPO, agent development starts with knowledge: that is, understanding your brand, the industry, your products, and processes. Knowledge is typically provided through EDUCATION — teaching agents how the business works so they can find an answer and describe the prescribed solution. The purpose of education is to impart…