21
October
2020

Transparent BPO Named “Best Outsourcing Provider” at Global Contact Center Awards

FOR IMMEDIATE RELEASE Award Recognizes Top BPO at Delivering Superior Customer Experiences Rockville, MD, October 16, 2020 — Transparent BPO, a leader in nearshore and offshore contact center solutions, was announced the winner of the coveted “Best Outsourcing Provider” at the 2020 ICMI Global Contact Center Awards. This award honors…

ICMI Best Outsourcing Provider

15
October
2020

Transparent BPO Adds to Leadership Team with Key Financial Leader Hire.

FOR IMMEDIATE RELEASE Financial Veteran Natalie Dickey Appointed as Vice President of Finance for Rapidly Growing Company Rockville, MD (October 15, 2020) — Transparent BPO, a global contact center, and business process outsourcer, today announced the hiring of Natalie Dickey as Vice President of Finance. Dickey is responsible for Financial Planning,…

13
October
2020

Transparent BPO Expands its Belize Operations into Country Capital

FOR IMMEDIATE RELEASE Belmopan expansion will provide hundreds of employment opportunities for Cayo district residents ROCKVILLE, MD (October 13th 2020)— Transparent BPO, the leader in outsourced customer experience solutions in Belize, today announced the opening of a new contact center in Belmopan, the nation’s capital. The new facility operates 400…

03
September
2020

Transparent BPO Makes Inc. 5000 List 6th time and 5th year consecutively.

FOR IMMEDIATE RELEASE For the 6th time Transparent BPO appears on the Inc. 5000,  ranking no. 4675 with three-year revenue growth of 65 percent Rockville, MD, August 12, 2020 — Inc. magazine today revealed that Transparent BPO is No. 4675 on its annual Inc. 5000 list, the most prestigious ranking…

Inc 5000 logo

27
May
2020

Transparent BPO Donates to COVID-19 Relief

Five Belize BPOs, including Transparent BPO, made a donation of bохеѕ оf іnfrаrеd thеrmоmеtеrѕ аnd Р95 mаѕkѕ to the Belize Ministry of Health (MOH) Friday, May 22, to assist with the impact of COVID-19. Тhе ВРОѕ hаvе bееn wоrkіng wіth thе МОН ѕіnсе Маrсh, еіthеr mаkіng dіrесt dероѕіtѕ іntо thе…

Transparent BPO donates to Belize Ministry of Health for COVID-19 relief.

20
May
2020

How Contact Centers are Responding to the COVID-19 Crisis

“While we’re not back to ‘business as usual,’ we are starting to see business reopen and adapt to a new normal,” said customer service expert Shep Hyken. We tend to agree with Hyken’s assessment, but for contact centers specifically, what does “business as usual” in this “new normal” look…

How Contact Centers are Responding to the COVID-19 Crisis

14
May
2020

10 Tips to Set KPIs to Align with Your Company’s Goals

We are surrounded in our day-to-day world by metrics and measurements that track how we are doing, from the gauge in our cars that ensures we aren’t speeding to the number on the bathroom scale we might not agree with at times. Despite the comfort level with metrics in our…

10 Tips to Set KPIs to Align with Your Company's Goals

11
March
2020

The ROI of Contact Center Benchmarking

“If you can’t measure it, you can’t improve it.” That adage, coined by Peter Drucker, a man regarded as the inventor of modern business management, testifies to the fact that measuring performance is vital to the success of any business or industry — including the contact center industry. And…

The ROI of Contact Center Benchmarking

03
March
2020

Transparent BPO Hires Industry Leader as President to Support Growth

FOR IMMEDIATE RELEASE Outsourcing industry leader Lance Hale will serve newly-minted role to oversee company operations, set stage for growth in new markets Rockville, MD (March 3, 2020) — Transparent BPO, a nearshore contact center and business process outsourcer, today announced the hiring of Lance Hale as president to support the…

12
February
2020

How to Make Customers Fall in Love with Your Brand [infographic]

by Jason Sterns “How do I love thee? Let me count the ways.” That phrase, from Sonnet 43 by Elizabeth Barrett Browning, would be music any brand’s ears… were it coming from a customer. But the question uppermost on the minds of customer service and CX professionals is, “How…

How to make customers fall in love with your brand