27
May
2020

Transparent BPO Donates to COVID-19 Relief

Five Belize BPOs, including Transparent BPO, made a donation of bохеѕ оf іnfrаrеd thеrmоmеtеrѕ аnd Р95 mаѕkѕ to the Belize Ministry of Health (MOH) Friday, May 22, to assist with the impact of COVID-19. Тhе ВРОѕ hаvе bееn wоrkіng wіth thе МОН ѕіnсе Маrсh, еіthеr mаkіng dіrесt dероѕіtѕ іntо thе…

Transparent BPO donates to Belize Ministry of Health for COVID-19 relief.

20
May
2020

How Contact Centers are Responding to the COVID-19 Crisis

“While we’re not back to ‘business as usual,’ we are starting to see business reopen and adapt to a new normal,” said customer service expert Shep Hyken. We tend to agree with Hyken’s assessment, but for contact centers specifically, what does “business as usual” in this “new normal” look…

How Contact Centers are Responding to the COVID-19 Crisis

14
May
2020

10 Tips to Set KPIs to Align with Your Company’s Goals

We are surrounded in our day-to-day world by metrics and measurements that track how we are doing, from the gauge in our cars that ensures we aren’t speeding to the number on the bathroom scale we might not agree with at times. Despite the comfort level with metrics in our…

10 Tips to Set KPIs to Align with Your Company's Goals

11
March
2020

The ROI of Contact Center Benchmarking

“If you can’t measure it, you can’t improve it.” That adage, coined by Peter Drucker, a man regarded as the inventor of modern business management, testifies to the fact that measuring performance is vital to the success of any business or industry — including the contact center industry. And…

The ROI of Contact Center Benchmarking

03
March
2020

Transparent BPO Hires Industry Leader as President to Support Growth

FOR IMMEDIATE RELEASE Outsourcing industry leader Lance Hale will serve newly-minted role to oversee company operations, set stage for growth in new markets Rockville, MD (March 3, 2020) — Transparent BPO, a nearshore contact center and business process outsourcer, today announced the hiring of Lance Hale as president to support the…

12
February
2020

How to Make Customers Fall in Love with Your Brand [infographic]

by Jason Sterns “How do I love thee? Let me count the ways.” That phrase, from Sonnet 43 by Elizabeth Barrett Browning, would be music any brand’s ears… were it coming from a customer. But the question uppermost on the minds of customer service and CX professionals is, “How…

How to make customers fall in love with your brand

14
January
2020

7 Pivotal Contact Center Trends for 2020

Each year, new trends emerge that contact center executives must pay attention to, and 2020 is no different. For that reason, we thought it would be helpful to share our views on seven trends we believe will impact centers this year and the foreseeable future. Some, such as the use…

7 Pivotal Contact Center Trends for 2020

19
December
2019

Top 10 Transparent BPO Blog Posts of 2019

by Paul Chaney As the curtain closes on 2019, we wanted to highlight the most popular blog posts of the year. They cover a wide range of topics, from quality monitoring to call center outsourcing to agent training to customer experience and more. Most were penned by members of our…

Top 10 blog posts of 2019

17
December
2019

The Transparent Story: 2020 Vision for the Future

This post is the second of a two-part series commemorating our 10th anniversary. Part one focused on our origin story. In this part, we look back at where we’ve come over the past ten years and ahead to highlight our “2020 Vision” for the future.   by…

The Transparent BPO story

12
December
2019

Transparent BPO Executive Chosen as 2020 ICMI Featured Contributor

FOR IMMEDIATE RELEASE Jason Sterns, Vice President of Business Development, joins select group of contact center industry professionals to contribute content to ICMI audience LAYTONSVILLE, MD (December 12, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer, today announced that Jason Sterns, Vice President of Business Development, has…