Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
29
June
2022
Melonie’s focus in Jamaica is ensuring the Transparent BPO team provide a memorable customer experience by developing a supportive interactions and connections with customers rather than straightforward transactional services. She achieves this quality performance by using data analysis and ensuring the right people are in the right positions. With more…
24
June
2022
Tammy brings a strategic vision and sound execution to Transparent BPO’s clients seeking to provide an unmatched experience for their customers. Her deep industry experience also uniquely positions her as a valuable resource to mentor members on the client services team. Her skillset includes a deep history in large scale…
23
June
2022
Casey’s deep operational experience and business acumen enables him to identify opportunities and provide sound solutions to any client challenge. His clients value his contributions to ensure success for their business by clearly understanding their business. His clients rely on his extensive industry background and pragmatic approach to provide common sense…
23
June
2022
Aleeza ensures that leaders emerge at every level of Transparent BPO regardless of their role or responsibility. She is dedicated to the creating and implementing programs to help our colleagues move their leadership attributes and practices to the next level while inspiring others. To reach her global colleagues in the…
11
June
2021
Steve thrives on defining and delivering on the mission, values and strategic objectives of the TBPO. With his extensive BPO industry knowledge, Steve ensures your outsourcing challenges are solved through first-class service delivery. One of his personal missions is to help businesses tackle their most pressing challenges in customer service,…
01
February
2021
Bea manages our client relationships on behalf of our Philippines’ operations to ensure Transparent BPO’s agents exceed their portfolio objectives. She achieves this by working closely with each client to manage the key drivers of their program to ensure success. Bea offers more than 25 years of experience in the…
15
October
2020
As VP of Finance, Natalie oversees all Transparent BPO finance activities. She has over twenty years of finance and accounting experience in the business process outsourcing and contact center industry. Her professional passions include strategy, pricing, and analytics. Natalie holds a Bachelor’s degree in Business from Miami University in Oxford,…
21
April
2020
Randy is responsible for oversight and development of all software for Transparent BPO. After learning network management while serving in the United States Marine Corps, Randy has since spent over 20 years developing applications and supporting technologies in the contact center industry. Prior to joining Transparent, Randy led teams…
06
April
2020
Scott maintains an active role in all campaign implementation and strategy. He travels to Belize regularly to work with the management staff and agents to make sure performance is always up to Transparent BPO’s high standards. Before starting Transparent BPO, Scott was the Director of Operations for a national…
05
April
2020
As President, Lance oversees all Transparent BPO operations. He is a growth-oriented, visionary BPO business leader with an extensive resume spanning three decades in the contact center industry. During that time, he rose through the ranks, from customer service manager early in his career to the president…
