11 June, 2021
Steve ensures our Philippine-based agents have the resources and training they need to improve the lives of our clients’ customers with every interaction – from phone, chat and emails. He relies on his deep expertise in the customer care industry with some of the sector’s leading companies to improve performance and to grow the company’s footprint in the Philippines.
He began his career taking calls in a customer care center helping clients with their dial-up Internet service. Since then, Steve has worked in almost every facet of improving the customer experience from operations to sales and marketing.