Melonie’s focus in Jamaica is ensuring the Transparent BPO team provide a memorable customer experience by developing a supportive interactions and connections with customers rather than straightforward transactional services. She achieves this quality performance by using data analysis and ensuring the right people are in the right positions.

With more than 15 years of experience in the BPO sector, Melonie’s passion continues to be building highly effective teams that tackle client challenges strategically by identifying root causes and underlying issues.